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XI Café Podcast

By: InMoment
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  • Summary

  • Welcome to XI Café Podcast—the Experience Improvement podcast brought to you by InMoment. InMoment is trailblazing the customer experience (CX) industry with Integrated CX—the practice of gathering data from customers, prospects, and non-buyers to create actionable insights that drive business outcomes. Join us as we dive into the brightest minds in the customer and employee experience industry to hear their stories, learn new ways of overcoming common CX challenges, and discover the latest industry trends.
    InMoment 2024
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Episodes
  • Securing Brand Loyalty in the Third Wave of CX

    Securing Brand Loyalty in the Third Wave of CX
    May 15 2024

    Simon Fraser, VP Insights and Consultancy at InMoment, and Stanford Swinton, discuss key strategies to secure brand loyalty amidst the evolving landscape of customer experience (CX).
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    19 mins
  • Thriving Communities Through Customer Experience: A Deep Dive Into Downer's CX Journey

    Thriving Communities Through Customer Experience: A Deep Dive Into Downer's CX Journey
    Apr 7 2024

    Discover new ideas for linking CX and EX initiatives to ROI in the latest episode of XI Café! In this episode, we speak with CX and EX leaders at Downer, a prominent infrastructure services company with over 150 years of history across the Trans-Tasman. Downer’s Scott Wilson and Jake Grayson-Barker share with us valuable perspectives on leveraging feedback across multiple business units, embracing agility amongst emergencies, and achieving tangible business outcomes through effective CX and EX initiatives.
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    25 mins
  • What Does Customer Experience Look Like at NZ Post? A Perspective from the CX Awards’ Best CX Team

    What Does Customer Experience Look Like at NZ Post? A Perspective from the CX Awards’ Best CX Team
    Jan 25 2024

    Discover the secrets behind exceptional customer experiences with the latest episode of XI Cafe! In this episode, we dive deep into the strategies and achievements of NZ Post, the proud winner of the 2023 Best CX Team at the CX Awards. Join us as we explore their journey, innovative approaches, and the team dynamics that set them apart in delivering outstanding customer experiences.
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    28 mins
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