🎙️Guest: Catie Muccigrosso, Chief Underwriter, RGA

💡 How can you effectively balance the digital era, tech stack, and the human element in underwriting? Join us as we explore the ever-evolving landscape of digital transformation in the underwriting industry through the RGA Digital Underwriting Optimization (DUO) podcast series.

In our inaugural episode, RGA's Chief Underwriter, Catie Muccigrosso, shares her inspiring journey to the pinnacle of the underwriting field. Discover how AI has shaped her career and what excites her most about the future of underwriting technology.

🔍 Learn why structure, support, and a willingness to evolve are key to thriving in a changing field.

Bonus Moment:
🍕 Thick or thin crust? Catie proudly represents her hometown of St. Louis, Mo., with a vote for thin crust—Midwest style!

🎙️Guest: Michael Hill, VP, Fac Underwriting Strategy & Data Analytics, RGA

💡 How do you manage the flood of underwriting data and build trust in AI?

In the latest episode of Underwriting Evolved, RGA's Michael Hill shares:

📊 Smart strategies for handling data overload
🤖 How to balance innovation with oversight in AI
💡 Expert insights on the future of underwriting tech
🐪 Plus, a camel-riding story you didn't know you needed

Whether you're deep in the industry or just curious about where underwriting is headed, this episode is packed with insights—and a few laughs.

• Change management
• Underwriter engagement
• Building trust in AI-powered solutions

🎙️ Guest: Fazilya Abdulkafarova, Executive Director, Underwriting R&D, RGA

💡 Can AI-powered tools make underwriting not just faster, but smarter? And what does that mean for the people behind the decisions?

In this week's episode of Underwriting Evolved, Host Adam Lorentzen sits down with Fazilya Abdulkafarova to unpack the "A to F" of digital underwriting. From automation to the future of the field, they explore how technology is reshaping the industry.

🔍 Tune in for practical insights on staying ahead in digital underwriting, including:

• Accelerating decisions with automation, AI, and data science
• Driving innovation through cross-functional collaboration
• Simplifying workflows with smart tools and intuitive interfaces

Plus, hear why Fazilya gives her mom credit for launching her career in the field.

From eliminating manual document searches to empowering underwriters with cutting-edge tools—discover how technology + teamwork are transforming underwriting.

• The "super smart child" model approach to training AI systems
• Stories like the unforgettable "tongue depressor depression" diagnosis
• How AI processes massive 2000+ page case files
• Treating AI like a "trained intern"

🎙️ Guest: Eric Westhus, Lead Data Scientist, Americas Data Solutions, RGA

💡 Can a three-person data science team really transform how underwriters handle 1,000-page case files? What does it take to turn an AI experiment into a production tool that underwriters actually trust?

In this episode, we sit down with Eric Westhus to explore how RGA is scaling AI tools that underwriters actually use – tools that don't replace human judgment ... but enhance it. Through his unexpected journey from outdoor ecology to data science innovation, Eric shares how his team is transforming underwriting workflows with real-world AI applications.

🔍 Tune in for practical insights on staying ahead in digital underwriting, including:

• Approaches for data scientists and underwriters to co-develop tools through daily feedback loops
• The importance of customizable models tailored to underwriting needs
• Real-world examples of fixing OCR errors and refining data strategies

This episode is a must-listen for anyone navigating the intersection of AI and insurance. Eric offers practical insights into building scalable, auditable, and human-centered AI tools that solve real problems – while optimizing the underwriter's expertise.

• Meeting Amazon-era expectations without sacrificing underwriting rigor
• AI-assisted underwriting: powerful tool, not replacement
• Breaking down silos between actuaries and underwriters
• Skills that matter in an AI-enabled future