In this episode we discuss fake people again, but this time we focus on AI moderators for research interviews. We ponder which types of studies fake moderators might be useful for, and most importantly whether the pros outweigh the significant cons. In Condensed Soup the hosts reveal their strategies for dealing with those annoying interactive voice response systems.

In the latest version of our Spilt Soup series exploring the human factors behind product failures, we examine the issues with Boeing’s 737 MAX airplanes. In the 2010s Boeing installed a feature meant to help pilots during mid-air stalls… but instead the feature allegedly contributed to confusion, crashes, and loss of life. How could this happen at a safety-driven company? And what UX lessons could be applied to products in other verticals, like medical or automotive?

In Condensed Soup, we lighten the mood by sharing our tips for comfortable air travel.

Typography is an often overlooked part of UX design, but can have a big impact on usability, trust, and accessibility. Oliver Schöndorfer runs the PimpMyType website and YouTube channel and is a font fanatic. We discuss key elements which factor into font choice and custom typefaces, the failures of Apple's Liquid Glass, the future of Volvo's Centum typeface, how well AI design tools choose fonts, and his favourite font for email.