Watch the full episode: https://youtu.be/PjT9Z-7YZgk

In this spotlight of episode 359, the conversation explores Broad River Retail's unique approach to leadership through the concept of being "in a position to impact" (P2I). Rather than relying solely on observation and post-sale feedback, leaders are encouraged to actively engage alongside Memory Makers and guests in the moment—creating opportunities to support, coach, and maximize every customer interaction as it happens.

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Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com

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Watch full episode on YouTube: https://youtu.be/PjT9Z-7YZgk

Consistency, servant leadership, and a strong team culture are at the heart of building lasting success.

In this episode of Stories from the River, Charlie Malouf sits down with Dana Mallory, Broad River Retail's 2025 Senior Retail Leader of the Year and newly promoted Regional Manager. Dana reflects on her journey from humble beginnings in retail to leading the transformation of the "Savage South" region through intentional leadership, accountability, and a deep commitment to developing people.

Books mentioned:

Think Again by Adam Grant - https://www.amazon.com/Think-Again-Power-Knowing-What/dp/1984878123/

Visit https://www.storiesfromtheriver.com for more episodes.

Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com

Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail

Watch the full episode: https://youtu.be/H2r4Bf7qDD0

In this spotlight of episode 358, Charlie Malouf and David Moraco reflect on a successful year with the Wolfpack, discussing what drove their achievements and the sense of impact they felt. David talks about running strong numbers throughout the year while acknowledging ongoing opportunities for growth. They highlight the importance of consistency, focusing on key behaviors, and the persistent effort to engage with every guest. David also mentions transitioning some Memory Makers to strengthen the group, emphasizing that the goal goes beyond just transactional interactions.

Visit https://www.storiesfromtheriver.com for more episodes.

Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com

Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail