Status: Why Guests Will Pay for How You Make Them Feel
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Status: Why Guests Will Pay for How You Make Them Feel
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About this listen
Status isn’t just about luxury—it’s the subtle art of making guests feel valued and memorable. In this episode, we dive into why even small, thoughtful touches elevate a guest’s sense of status, satisfaction, and loyalty. From live, real-time customer service that beats any bot to loyalty tiers with perks that mean something, learn how to create high-status experiences beyond price.
Discover why the top suite should never go on sale, and how the "entourage effect" empowers VIPs to share their exclusivity. This episode is packed with strategies to turn guest interactions into loyalty—and loyalty into lasting relationships.
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