The bravest thing you can do as a business owner is admit you do not have all the answers.

In this Mini Moment, Jen sits down with Sherri from Timely to talk about why asking for help might just be the most underrated business move you make this year.

Timely Answers is the new drop in session format that has been quietly booking out. A community of other business owners, and an open invitation to ask the questions you have been carrying around alone. Because the moment you hear someone else ask the thing you were too nervous to ask, everything shifts.

The conversation then opens out into something equally valuable. How small sensory shifts in your service, a hand massage, a foot rub, a scalp moment, the smell of your salon, can move you from another appointment to a memorable experience your client will talk about. And how the energy you bring to your business is the energy your clients walk out with.

What we cover

• The new Timely Answers drop in sessions and how they work
• Why community removes the loneliness of running a salon
• The power of realising someone else is asking the same question
• How to think outside the square with higher ticket offerings
• Why regulated business owners create regulated clients
• Bringing the passion back into your business

When you stop trying to do it all alone, everything gets lighter.

Mentioned in this episode:

https://www.salonrising.com

💛 A HUGE Thank You to Our Podcast Sponsors - Timely

We’ve partnered with Timely to bring you something special:

➡ Enjoy a 14 day free trial to see how Timely can transform your salon.

➡ New customers get 50% off their first 3 months.

If you've been thinking about levelling up your salon systems, this is your moment. Timely is designed specifically for salons. Helping you manage bookings, clients, staff, and more with ease.

Use the code SALONRISING at checkout or click the link below to to claim the offer. 👇

Timely

💖 Celebrating Our Podcast Partner – Christophe Robin, proudly distributed by McM Imports

We’ve partnered with Christophe Robin and MCM Imports to bring you something beautiful:

➡ Experience the Christophe Robin Discovery Box — curated by pro ambassador Monique McMahon.

➡ Inside, you’ll find her handpicked favourites — the hero products she swears by in the salon.

It’s your invitation to explore the range and discover why Christophe Robin has become a quiet obsession among stylists who know their craft.

Click the link below to request your FREE Christophe Robin Discovery Box, exclusively through McM Imports. 👇

MCM

There is one question that quietly underpins every leadership decision a salon owner makes. Are you in service or are you in sacrifice?

In this honest, reflective conversation, Sam and Jen sit down to unpack the difference, why it matters, and how the answer changes everything from your team energy to your retail numbers to the way you feel walking into your own business.

This is not a leadership masterclass. It is a real conversation between two friends who are deep in the work themselves, examining the labels we attach to leadership, culture and ourselves. The word boss carries an ego. The word culture has become a buzzword. And the version of leadership most of us were taught, the one that sits at the top shouting orders down, is actually the opposite of what builds a business that lasts.

Sam shares what she has learned from 14 staff down to three, why finance is the most important pillar of any small business, and why the targets document she has used for years has never felt more valuable.

Jen reflects on capacity, glass balls and plastic balls, and the moment she pulled out of an event that would have broken her. Together they explore what it actually looks like to lead from below rather than above.

What we cover

• The difference between service and sacrifice, and how to tell which one you are in
• Why resentment is the signal you have stepped into sacrifice
• Reverse engineering your leadership from the version you actually want
• Why the word boss does not sit right anymore
• Finance as the foundation everything else flows from
• Why your team needs financial literacy, not just targets
• Capacity, boundaries and protecting your glass balls
• Stripping the ego out of the decisions you make about your business
• Why your first priority is your team and theirs is your clients
• The labels we attach to ourselves, our businesses and the people in them

When you lead from service, your business stops feeling heavy. It starts feeling like home.

Mentioned in this episode:

https://www.salonrising.com

💖 Celebrating Our Podcast Partner – Christophe Robin, proudly distributed by McM Imports

We’ve partnered with Christophe Robin and MCM Imports to bring you something beautiful:

➡ Experience the Christophe Robin Discovery Box — curated by pro ambassador Monique McMahon.

➡ Inside, you’ll find her handpicked favourites — the hero products she swears by in the salon.

It’s your invitation to explore the range and discover why Christophe Robin has become a quiet obsession among stylists who know their craft.

Click the link below to request your FREE Christophe Robin Discovery Box, exclusively through McM Imports. 👇

MCM

💛 A HUGE Thank You to Our Podcast Sponsors - Timely

We’ve partnered with Timely to bring you something special:

➡ Enjoy a 14 day free trial to see how Timely can transform your salon.

➡ New customers get 50% off their first 3 months.

If you've been thinking about levelling up your salon systems, this is your moment. Timely is designed specifically for salons. Helping you manage bookings, clients, staff, and more with ease.

Use the code SALONRISING at checkout or click the link below to to claim the offer. 👇

Timely

In this Mini Moment, Tegan from Moosh joins Jen to talk about something most salon owners are quietly stressing about...marketing. Specifically, what to actually spend money on, when to bring someone in to help, and what kind of return you can realistically expect.

After years of consistent regulars, Tegan is in a rebuild season and marketing to brand new clients is now non-negotiable. She shares exactly what she has been doing, why she finally outsourced her paid ads, and how that decision is now bringing in 14 new clients a week.

This is an honest, practical conversation about the chicken and egg of marketing spend, why you cannot build a business on Instagram posts alone, and why finding people who actually understand your brand is the difference between marketing that lands and marketing that makes you cringe.

What we cover

• Why community Facebook pages are not the answer
• The real cost of trying to run paid ads yourself
• How to know when it is time to outsource your marketing
• What a proper marketing agency actually does for a salon
• Why understanding your brand has to come before outsourcing
• The chicken and egg of marketing investment when cash is tight
• One client a week from your team can fund the whole marketing budget
• Why patience is part of the marketing strategy

Mentioned in this episode:

https://www.salonrising.com

💖 Celebrating Our Podcast Partner – Christophe Robin, proudly distributed by McM Imports

We’ve partnered with Christophe Robin and MCM Imports to bring you something beautiful:

➡ Experience the Christophe Robin Discovery Box — curated by pro ambassador Monique McMahon.

➡ Inside, you’ll find her handpicked favourites — the hero products she swears by in the salon.

It’s your invitation to explore the range and discover why Christophe Robin has become a quiet obsession among stylists who know their craft.

Click the link below to request your FREE Christophe Robin Discovery Box, exclusively through McM Imports. 👇

MCM

💛 A HUGE Thank You to Our Podcast Sponsors - Timely

We’ve partnered with Timely to bring you something special:

➡ Enjoy a 14 day free trial to see how Timely can transform your salon.

➡ New customers get 50% off their first 3 months.

If you've been thinking about levelling up your salon systems, this is your moment. Timely is designed specifically for salons. Helping you manage bookings, clients, staff, and more with ease.

Use the code SALONRISING at checkout or click the link below to to claim the offer. 👇

Timely