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In this episode, hosts Brendan Gale and Matt Pugliese sit down with Andrew Jackson, better known across the industry as "Jacko", a 20-plus-year insurance veteran who built his reputation through repairer and supplier relationships, as well as managing large operational teams before making the leap into the telco world.

The conversation digs into what it really takes to be a great relationship manager: building genuine connections before you need them, holding partners to account without burning bridges, and fronting up to the hardest conversations in the business, including the emotional, face-to-face discussions with regional repairers during panel changes, where a decision on a spreadsheet can affect an entire family.

Jacko also shares what surprised him about switching industries after two decades, why stakeholder management skills transfer almost anywhere, and the career advice that stuck with him.

Whether you're in insurance, claims, motor, supplier management or thinking about a career change of your own, this episode is packed with honest, hard-won lessons on people, performance and staying authentic while doing both.

In this episode, hosts Brendan Gale and Matt Pugliese sit down with Andrew O’Hara, CEO of RAC Insurance, to explore his career journey from starting in a casual role in insurance through to leading Western Australia’s major insurer.

Andrew shares the story of his time at Just Car Insurance, the unique culture that shaped him, his move from the east coast to Western Australia and the experiences that helped prepare him for an executive role. He also reflects on the importance of taking opportunities outside your comfort zone, building genuine relationships and learning from feedback and mentorship along the way.

The conversation then moves into leadership, including the importance of vulnerability, transparency and leadership presence, what it takes to build high-performing teams, and how leaders can navigate change and increasing complexity. Andrew also shares his perspective on AI, including where it can create real value and why human judgement and responsible governance remain critical.

Whether you're starting your career, aspiring to an executive role or already leading a team, this episode offers a candid look at career growth, leadership, relationships and what it really takes to succeed in a constantly changing industry.

In this episode, hosts Brendan Gale and Matt Pugliese sit down with Paul Muir, Managing Director of Compliance Advocacy Solutions, who brings over 40 years of experience across compliance, risk and insurance. Paul is also an AFCA industry panel member, one of the three independent panel members selected to review the 2020 General Insurance Code of Practice and in our opinion, Australia's leading compliance expert.

The conversation traces Paul's journey from starting in banking through to executive roles at Suncorp, completing his law degree as a mature-age student, and taking the leap to launch his own business (Compliance Advocacy Solutions) nine years ago. From there, we dig into what fairness really means when assessing general insurance claims, and what are some of the key considerations in the use of AI. Paul also shares his five essentials for expert reports, including true independence regardless of who pays, clear causation, plain English customers can actually understand, and experts talking to their expertise, plus why getting the scope of works right from day one can make or break a claim.

Whether you're in claims, compliance, risk or business leadership, this episode delivers practical insights from one of the most respected voices in Australian insurance.