KPI Measurement in the Service Desk (002) cover art

KPI Measurement in the Service Desk (002)

KPI Measurement in the Service Desk (002)

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 Which SLAs can be measured in IT Support and which ones make sense? What are the challenges in measuring SLAs in the Service Desk? How can SLAs be compared with each other? The Podcast will give insights into measuring SLA in a dynamic customer environment.
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