What really happens behind the scenes when global disruption hits aviation

Recorded at Virgin Atlantic HQ, Matthew Forbes sits down with Harry Conibear-Griffiths, Senior Manager of Business Resilience, to explore how one of the world’s leading airlines prepares for crises, protects travellers and responds to everything from cyber threats to major weather events.

From emergency planning to operational resilience, this conversation offers a fascinating look into the systems and people keeping global travel moving safely.

Join Matthew Forbes at Virgin Atlantic HQ as he sits down with Flight Service Manager Simon Cowley for a behind-the-scenes look at what truly makes great service in the skies.

From building a cabin crew “family” in just 30 minutes before take-off to reading the energy of an aircraft at 37,000 feet, Simon shares how Virgin Atlantic creates a travel experience that is calm, uplifting and stylish.

The conversation explores the human side of flying, premium hospitality, accessible travel, loyalty, nervous flyers and the small details that turn a journey into a memorable experience. Along the way, Simon also shares stories from life in the air, his favourite routes, onboard secrets and what it really means to represent one of the world’s most iconic travel brands.

A must-listen for frequent flyers, hospitality lovers and anyone fascinated by the art of service.