Sara and Marisa take ten principles from Unreasonable Hospitality and walk them straight into their own practices, starting with the idea that service is black and white and hospitality is color. The spark is a Dancing with the Stars rabbit hole into the Savannah Bananas, a baseball entertainment company with a ten thousand person waitlist and forty dollar tickets, whose owner refuses to sell because he won't let anyone else dictate the fan experience. That raises a question worth asking of any business, about whether you look at the details because a metric is off or because of the person walking through the door. A team can scan, adjust, and answer the phone perfectly and still leave someone feeling like a number, and everybody inherently wants to be seen.

🔥 In This Episode:

• How to bring color into the everyday moments of your practice so people stop feeling like a number
• Why presence is a decision you make at the door, and the small things that quietly tell someone they come second
• How to turn "how was your weekend" into a real dialogue that adds depth to someone's experience
• Why taking care of your team first is what allows them to take care of everyone else
• How a mistake, owned out loud in the moment, can be more memorable than a perfect experience

Culture builds on itself, and it only holds when it gets repeated. Three of these principles fit into a fifteen minute Monday huddle, and that was enough to start. Choose the one your team needs most this week and teach it, then watch for the moments in your own day where someone walked in and got service when they needed to be seen.

Connect with us:

• Instagram: @drsaranelsongray, @dr.marisa.nicole10, @theheartworkpodcast
• Email: hello@theheartworklife.com

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Dr. Sara is celebrating 11 years with Freedom Chiropractic this October, and she’s sharing the lessons those years taught her, with Dr. Marisa bringing in where each one has shown up in her own practice. It starts with the lesson underneath every other one: a practice can only grow as far as its leader is willing to grow. The lessons follow the arc of ownership, from the early years of doing everything yourself, to building a team and a culture that can breathe without you, to the CEO season of giving your leaders real ownership and letting go. Each season asked for more self awareness than the one before it. The deepest growth came from the hardest place to look: an identity so wrapped up in being a high volume chiropractor that the numbers had quietly become a measure of worth. That is the question underneath all 11 lessons: who are you without your business?

🔥 In This Episode:

• Why your practice hits the same ceiling your own growth hits, and why no new system moves it until you do
• How to spot the task you’re still white knuckling and hand it to a team that can carry it
• What to look for when you hire for heart and train the skill, and why your team is the best read on a new hire
• How to tell a shiny idea born from scarcity from an aligned one, before your patients start questioning your judgment
• The question that untangles your worth from your stat sheet, and where to start when answering it feels icky

If the question of who you are without your business makes your stomach drop, don’t rush past it. That discomfort marks the exact place your next season of growth lives, for you and for every person inside your practice. Get curious about why it feels so uncomfortable, build joy into the parts of your life that have nothing to do with numbers, and then find someone safe enough to hear the honest answer.

Connect with us:

• Instagram: @drsaranelsongray, @dr.marisa.nicole10, @theheartworkpodcast
• Email: hello@theheartworklife.com

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Sara and Marisa get personal about money, worth, and identity, and about how money can become a measuring stick for who you are. When the drive underneath earning it is to be seen, to be noticed, and to feel worthy, it shapes choices that are not always healthy ones. Their own lives are right there on the table, with a move into a new home and a mortgage that roughly tripled, a season of deliberately running lean, and the moment of asking who they are to talk about money on a podcast at all. Getting brutally honest with your numbers means your numbers get brutally honest back, and so does how you feel about them.

🔥 In This Episode:

• Why money turns into a measuring stick for your worth, and how to catch yourself chasing it to be seen or validated
• How a couples money check in turns financial tension into a shared picture, especially when one of you needs a safety number and the other trusts it will always flow
• Why honesty about how you feel about money has to come before the budget, the strategy, or the system
• How someone can have millions in the bank and still feel scarce, and why the dollar amount was never what decided it
• Why abundance was never meant to be a transaction, and how to recognize the provision already in front of you

Money can buy time, resources, and experiences, and it can absolutely move your life forward. What it cannot do is decide whether you are worthy, and getting free with it can take years of honest work. Sit down with your numbers, alone or with your partner, and get clear on what money means to you and what you have been asking it to prove. Then decide whether it rules your world or helps you build the one you want.

Connect with us:

• Instagram: @drsaranelsongray, @dr.marisa.nicole10, @theheartworkpodcast
• Email: hello@theheartworklife.com

Support the show