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Fixed Ops Focus

Fixed Ops Focus

By: Steve Shaw & Dave Rogers
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Welcome to the podcast that treats Fixed Operations like the profit powerhouse it actually is – no corporate fluff, no sugar-coating, no 45-minute intros about somebody’s childhood dog. If you’re tired of “best practices” that don’t practice and factory “recommendations” that starve your bottom line, pull up a chair. Dave and Steven are about to tell you how it really is – and exactly how to fix it.Copyright 2026 Fixed Ops Focus Economics
Episodes
  • Episode 100 - 100 Episodes Later… We're Still Fixing the Car Business!

    Episode 100 - 100 Episodes Later… We're Still Fixing the Car Business!
    Oct 27 2026
    We've officially hit 100 episodes of Fixed Ops Focus! To celebrate, Steve Shaw and Dave Rogers look back at some of their favorite moments, conversations, and lessons from the first 100 episodes. From dealership leadership and customer service to technician challenges, training, and the everyday craziness of the car business, we've covered a lot of ground! A huge thank you to our guests, listeners, and everyone who's supported us along the way. Here's to the next 100 episodes of Fixed Ops Focus!
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    21 mins
  • Episode 97 - A Hotel Janitor Did What Most Car Dealerships Can't

    Episode 97 - A Hotel Janitor Did What Most Car Dealerships Can't
    Oct 22 2026
    A hotel janitor in Las Vegas delivered better customer service than most car dealerships. Seriously! In this episode of Fixed Ops Focus, Dave Rogers shares an unexpected WOW moment at the Fontainebleau Hotel that raises a big question: Why are dealerships settling for customer service that's just “fine”? Steve Shaw also shares how a local CDJR dealership went above and beyond to resolve problems with his Jeep Wagoneer. Join Steve and Dave as they discuss what the automotive industry can learn from other businesses, why average service isn't good enough, and what it really takes to create an experience customers remember.
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    22 mins
  • Episode 99 - My Uber Driver's Story Made Me Rethink Everything

    Episode 99 - My Uber Driver's Story Made Me Rethink Everything
    Oct 21 2026
    What started as a two-hour Uber ride from Dallas to Waco turned into a story Steve Shaw will never forget. Steve shares his driver's incredible journey from Cuba to the United States, including crossing the dangerous Darién Gap, and how that conversation changed his perspective on hard work and opportunity. Dave Rogers and Steve also discuss work ethic, dealership profitability, service pricing, and why sometimes the best lessons come from the most unexpected places. It's a different kind of Fixed Ops Focus episode, but one worth hearing.
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    23 mins
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