Welcome to the Finding Your EPIC® podcast.

In this episode, Jacqueline Frost talks to Oya Cakmak, Global Talent, L&D Director Eurasia at Diversey, about how challenges can help us discover strengths and possibilities we might otherwise never recognise.

When an opportunity takes us beyond what we know, it can be tempting to wait until we feel fully prepared. Oya offers a different perspective: being willing to begin can be the very thing that helps us develop the confidence and capability we are waiting for.

Their conversation explores what becomes possible when curiosity guides our response to change. Rather than focusing only on what is unfamiliar or uncertain, how can we recognise what there is to learn and where we could make a difference?

They also discuss the choices that shape a fulfilling career. Looking beyond titles and conventional progression, Oya reflects on the value of work that stretches us, keeps us interested and allows us to contribute.

Trust is another thread throughout the conversation - both the trust others place in us and our willingness to act on it. From a leadership perspective, they explore why giving people space to try, make mistakes and learn can help them see more possibility in themselves.

To get in touch with Oya, find her here:

https://www.linkedin.com/in/oya-çakmak-b46b1311/

Stay tuned for future episodes of the Finding Your EPIC® podcast.

Welcome to the Finding Your EPIC® podcast.

In this episode, Jacqueline Frost talks to Vanessa Gentile, Head of Marketing Switzerland at Salesforce, about mindset - the lens through which we interpret our experiences and the choices we believe are available to us.

Their conversation explores the difference between facts and the stories we tell ourselves, and why awareness can create the space to respond differently.

They also look at mindset from the organisational side. Careers are rarely completely linear, yet traditional hiring and promotion processes can still favour the most familiar route. Vanessa challenges that thinking and asks whether organisations are overlooking valuable experience simply because it does not fit the conventional career path.

They discuss the importance of helping people retain, return and rise, the role men can play in creating greater access and opportunity, and why resilience without a clear sense of direction can sometimes simply make us better at tolerating circumstances we actually want to change.

Perhaps the most powerful message is that mindset does not mean pretending barriers do not exist. It means recognising what we can influence, questioning the story we are telling ourselves and deciding what the next step forward might be.

To get in touch with Vanessa, find him here:

https://www.linkedin.com/in/vanessagentile/

Stay tuned for future episodes of the Finding Your EPIC® podcast.

Welcome to the Finding Your EPIC® podcast.

In this episode, host Jacqueline Frost talks to Gavin Scott, customer experience expert, facilitator and leadership coach.

Having spent years working in customer service and leadership development, Gavin explains how listening became far more than simply hearing words. Through coaching customer conversations and developing leaders, he learned to recognise patterns, emotional cues and the moments that often go unnoticed.

The conversation explores why people frequently listen to respond rather than listen to understand, and how small shifts in language can dramatically change how someone feels. From acknowledging emotion before moving to solutions, to recognising the “gold dust” hidden inside conversations, Gavin shares practical insights that apply far beyond customer service.

At the heart of the episode is a powerful idea: epic listening is not about hearing more - it is about hearing differently.

To get in touch with Gavin, find him here:

uk.linkedin.com/in/gavinscottltd

Stay tuned for future episodes of the Finding Your EPIC® podcast.