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Beyond UX Design

Beyond UX Design

Yazan: Jeremy Miller
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Beyond UX Design’s mission is to give you the tools you need to be a truly effective UX designer by diving into the soft skills they won’t be teaching you in school or a boot camp. These soft skills are critical for your success as a UX professional.Jeremy Miller Art
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  • DesignByte: Persona Non Grata

    DesignByte: Persona Non Grata
    31 Oct 2026
    This is the story of a senior UX researcher who builds the perfect persona to win over a stubborn steering committee. He’s warm. He’s helpful. He remembers your kid’s name. And a few weeks later, he starts leaving feedback in Slack.What happens when your persona starts getting more buy-in than you do?It’s that time of year again. Today, we’re stepping away from our usual interviews to bring you our annual Halloween audio drama.This is the story of Dana Cole. A senior UX researcher with fifteen years of airtight, beautifully sourced research that nobody reads. So when her VP of Product asks for a persona that will finally make the steering committee feel something, Dana gives them Doug Whitaker.Doug is a sales ops director from Naperville. He has a golden retriever named Biscuit. He gets your coffee order right without being asked. He’s the nicest guy in the room.And Dana made up almost every word of him.👻Whether you’ve run a hundred research studies or you’ve just inherited a wall of personas from whoever had your job before you, this one should feel a little too familiar. It’s a story about personas, persuasion, and what happens when the most convincing voice in the building was never real to begin with.So turn the lights down, grab your headphones, and give it a listen... If you dare!Special thanks to our cast of characters:Voice Actor Extraordinaire, Amie Breedlove: amiebreedlove.comActress and UX Designer, Stephanie Terrero: stephanieterrero.comCo-founder inflight.co, Tommy Geoco: designertom.ioAll-around swell guy, Hang Xu: thegistof.me/designSound engineer, Derek Seibert: pillowfortpodcast.com—Thanks for listening! We hope you dug today’s episode. If you liked what you heard, be sure to like and subscribe wherever you listen to podcasts! And if you really enjoyed today’s episode, why don’t you leave a five-star review? Or tell some friends! It will help us out a ton.If you haven’t already, sign up for our email list. We won’t spam you. Pinky swear.• ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Get a FREE audiobook AND support the show⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠• ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Support the show on Patreon⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠• ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Check out show transcripts⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠• ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Check out our website⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠• ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Subscribe on Apple Podcasts⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠• ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Subscribe on Spotify⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠• ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Subscribe on YouTube⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠• ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Subscribe on Stitcher⁠
    Daha fazlasını göster Daha Az Göster
    27 dk.
  • Did I Lose My Identity? // What Survives E04

    Did I Lose My Identity? // What Survives E04
    22 Oct 2026
    Somebody tells me the thing we shipped is amazing, and a voice in my head says I didn’t make it. In episode four, I take on Chris’s question: did I lose my identity as a designer? I dig into the craft I lost, the career unease it exposed, and where I’ve landed for now.If AI builds what you describe and everybody calls it amazing, who actually designed it?A while back, Chris sent me a DM that kicked off this entire season: did I lose my identity as a designer? I’ve been putting off a real answer for three episodes, and this one is where I finally stop dodging. I start with what I was most proud of, which for me was prototypes. I’m talking Axure-level, way-more-than-the-project-needed prototypes, and later, Figma files pushed so far past their limits that I’d burn days on them. That skill didn’t fade. The place it lived just doesn’t exist anymore. And with it goes the design file itself, the one artifact that held our uncompromised vision, which raises a question I don’t have a clean answer to yet: what does a portfolio even look like now?The question also hit harder than I expected, and in this episode I get honest about why. Losing Figma pulled the covers off something that was already sore: years of low-grade career unease, two layoffs, a cross-country move, and a household where both incomes ride the same tech cycles. That’s how my buddy Kevin the plumber, a little New Orleans-style beignet window, and Peter Gibbons from Office Space all end up in this conversation.Then I go back to that hollow compliment and put the bigger question on the table. Is a designer the hand that makes the thing, or the person who directs it? If the robot draws now and I direct, I might be sitting in the art director’s chair that designers spent whole careers complaining about. I’ll tell you where I’ve landed for now, and why it sets up a harder question for the rest of the season. If Chris’s question has been rattling around in your head too, give this one a listen.Topics:00:00 - When a compliment on your work feels hollow03:00 - Why Axure prototypes felt like a superpower04:15 - The skill didn’t fade, its home disappeared05:15 - Why the design file felt more like ours06:25 - What does a portfolio look like now?07:15 - Layoffs and the mark they leave08:50 - What Kevin the plumber has that designers don’t10:05 - The beignet window fantasy10:40 - Why Peter Gibbons had it figured out12:55 - Same tool, different outcomes13:15 - Is a designer the hand or the direction?13:45 - Designers in the art director’s seat15:05 - Did I lose my identity? My truest answer16:10 - The market doesn’t care about identity—Thanks for listening! We hope you dug today’s episode. If you liked what you heard, be sure to like and subscribe wherever you listen to podcasts! And if you really enjoyed today’s episode, why don’t you leave a five-star review? Or tell some friends! It will help us out a ton.If you haven’t already, sign up for our email list. We won’t spam you. Pinky swear.• ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Get a FREE audiobook AND support the show⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠• ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Support the show on Patreon⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠• ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Check out show transcripts⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠• ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Check out our website⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠• ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Subscribe on Apple Podcasts⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠• ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Subscribe on Spotify⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠• ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Subscribe on YouTube⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠• ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Subscribe on Stitcher⁠
    Daha fazlasını göster Daha Az Göster
    18 dk.
  • Illusion of Transparency: Why Your Design Rationale Isn’t as Obvious as You Think

    Illusion of Transparency: Why Your Design Rationale Isn’t as Obvious as You Think
    15 Oct 2026

    If your disagreement feels obvious to you, why does everyone keep walking out of the meeting thinking you’re on board?

    A Stanford researcher once had people tap out familiar songs on a desk and predict how often listeners would name the tune. Tappers guessed about half the time. Listeners got three out of 120. That gap has a name: the illusion of transparency. It’s our tendency to overestimate how much other people can see what’s going on inside us, like our nerves, our disagreement, our intentions, and our tone.

    Thomas Gilovich, Kenneth Savitsky, and Victoria Husted Medvec put this bias on the map in 1998, building on earlier work by Dale Miller and Cathy McFarland. Across lying, hiding disgust, and reacting to someone breaking the rules, the result was the same. People believed their insides were showing, and they mostly weren’t. We confuse how strongly we feel something with how clearly we’re showing it.

    On product teams, this one hides well because it feels like everyone else’s fault. I share a roadmap review where I was sure my crossed arms and pointed questions made my concerns obvious, and my PM walked away thinking I was totally fine with it.

    This week, we look at how the same bias shows up in Slack tone, design critiques, performance feedback, stakeholder negotiations, and async work, and why the fix is almost insultingly simple: say the quiet part out loud. So if you’ve ever been blindsided by “but you didn’t say anything,” give this one a listen.

    Topics:

    • 00:00 - Tap out Happy Birthday on your desk

    • 01:00 - What is the illusion of transparency?

    • 03:00 - The roadmap review where nobody knew I disagreed

    • 04:25 - Why we think our feelings are visible

    • 04:55 - The research behind the bias

    • 05:55 - Egocentric anchoring: why this happens

    • 06:30 - The spotlight effect and the curse of knowledge

    • 07:00 - Can knowing about the bias fix it?

    • 07:45 - Why your Slack tone gets misread

    • 08:10 - The thumbs up emoji problem

    • 08:55 - Design critiques and "obvious" rationale

    • 09:15 - Why your feedback isn't landing

    • 9:40 - Stakeholder negotiations

    • 10:00 - Remote and async work turns it up to 11

    • 10:45 - The insultingly simple fix

    • 11:05 - Assume you're harder to read than you feel

    • 11:45 - Say the obvious thing out loud

    • 12:15 - Make feedback impossible to misread

    • 12:50 - Read their words, not their face

    • 13:20 - Build check-backs into async work

    —

    Thanks for listening!

    We hope you dug today’s episode. If you liked what you heard, be sure to like and subscribe wherever you listen to podcasts! And if you really enjoyed today’s episode, why don’t you leave a five-star review? Or tell some friends! It will help us out a ton.

    If you haven’t already, sign up for our email list. We won’t spam you. Pinky swear.

    • ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Get a FREE audiobook AND support the show⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    • ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Support the show on Patreon⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠• ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Check out show transcripts⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    • ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Check out our website⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    • ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Subscribe on Apple Podcasts⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    • ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Subscribe on Spotify⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

    ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠• ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Subscribe on YouTube⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

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    Daha fazlasını göster Daha Az Göster
    16 dk.
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