In this episode, Steve is joined by Rob Galloway, A&E Consultant, medical advisor to Brighton & Hove Albion and author of Lessons from A&E.

Rob shares his journey into medicine, the life-changing experiences that have shaped his approach to decision-making and why better communication and challenging the way we do things are essential, not just in healthcare but in every industry.

They also tackle some big topics, from the pressures facing the NHS and why ultra-processed food could be the tobacco of our generation, to the growing impact of weight-loss jabs and how they are transforming lives.

00:00 Intro

01:36 How Rob got into medicine

02:50 Being a medical advisor to Brighton & Hove Albion

03:59 Becoming a doctor & an A&E Consultant

06:05 A case that changed the way he thinks now in medicine

10:01 Why how we communicate & situational analysis is so important

11:47 The culture needs to change - learning how to challenge & communicate

14:41 How they make decisions in medicine and why its relevant to every industry

16:47 The impact of Robs decision making course

18:15 What can people do to make better decisions

22:00 The NHS and the demand

25:15 Ultra processed food is the tobacco of the 90s

27:00 Diet, exercise & sleep. Robs top tips

32:00 Diet jabs are transforming lives - why Rob recommends them

35:27 Benefits of improving team health and Wellbeing

36:29 The story behind Robs Charity - Rare People The Research Charity

44:30 Using Ai to repurpose drugs to help with rare conditions

46:31 The Unorthodox 5 (Quickfire Questions)

54:00 The five pillars to think about

55:00 Outro

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This week on An Unorthodox CEO, Steve is joined by Sussex Beds' Training Manager, Amanda, to explore why great training is at the heart of great customer service.

Amanda shares her journey from joining Sussex Beds and helping launch our Ashford store to progressing into her current role, where she now develops and supports teams across the business. Along the way, she reflects on the lessons she's learned, how her previous experience shaped her approach, and what it really takes to lead people with confidence.

Together, they discuss what makes effective training, how Sussex Beds helps new starters build confidence, the importance of self-reflection, and why learning never stops. They also explore the challenge of maintaining the same high standards across every store as the business grows, proving that investing in people is one of the biggest investments any business can make.

00:00 Intro

01:35 Why Amanda joined Sussex Beds

04:20 Working in Ashford when it opened

05:15 Early learnings from working in store

08:30 The change in environments from M&S to Sussex Beds

12:00 Big learnings from her previous job

15:22 How to lead so people follow

17:06 Amandas progression through the business

24:15 Competition being nearby is good

25:30 The training role at Sussex Beds

28:30 What makes great training

31:30 The power of self reflection

33:42 How we build confidence in new starters

36:45 Learning from each other

39:50 Growing and keeping the same standards

43:20 Why personal growth of team aids the business

46:10 Signs of a successful leader

51:46 Biggest training challenge

54:40 Our most successful training

56:48 Quickfire questions

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What makes a holiday rental truly memorable? While many hosts focus on décor, location and amenities, one of the most important parts of any stay is often overlooked – the quality of sleep.

In this episode, Steve and Lee explore why the bed should be at the heart of every Airbnb experience. They share their own experiences, discuss the importance of guest feedback, explain the latest furniture safety regulations, and offer practical advice on choosing the right mattress, pillows and mattress protectors.

Whether you're an Airbnb host looking to improve your guest experience or simply interested in what makes a great night's sleep, this episode is packed with useful insights and actionable tips.

00:00 Intro

01:20 Why they chose the topic of Airbnbs

03:30 You hire these houses to sleep - why isn’t it a focus

05:00 Premier inn got it right - the bed is the highlight

06:50 Sleep Facts from Steve & Lee

08:30 The importance of Mattress Protectors

10:45 Why Airbnb hosts should survey their guests

12:40 Don’t be frightened of feedback - embrace it

13:50 Understanding Airbnb Furniture Regulations

16:11 What mattress/ bed we recommend for airbnbs

18:00 Advice on changing the mattress, mattress protectors & pillows

21:07 Quickfire Questions

28:50 Let us know your views

30:16 Outro

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