A powerful investigation into American bureaucracy, how it wastes our time and drives inequality, and what we can do to make paperwork work for us

Everyone knows that dealing with government bureaucracy can be a nightmare. Doing your taxes is bad enough, but for those applying for financial aid, housing assistance, unemployment, disability, or Medicaid, it’s worse—and the stakes are infinitely higher. If time is money, the hoops we must jump through to access government services or comply with the law are just one more bill we as citizens are forced to pay.

Journalist Annie Lowrey has termed this the “time tax”: the paperwork, aggravation, and mental effort imposed on citizens to access their rights and benefits. So how did the world’s wealthiest country end up with such a convoluted, punitive, and inept system of public admin­istration? Lowrey traces the pathbreaking history of administrative burdens in the United States from the Civil War to today, revealing how they were historically built as a tool of discrimination. She examines the effect of time taxes on civic life in the US, from how they amplify inequality and entrench poverty to how they reduce trust in the government.

Lowrey not only diagnoses the problem and gives this miserable experience of interacting with our government a name; she also shows that it doesn’t have to be this way. Countries from Estonia to Vietnam have made it a priority to reduce administrative burdens for their citizens, and she argues there’s no reason we can’t do the same. The Time Tax will enrage you, enlighten you, and, most important, provide a point-by-point guide for reclaiming our precious time.