The Estate cover art

The Estate

My Life Working on the Front Line of Britain's Housing Crisis

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The Estate

By: Charmain Bynoe
Narrated by: Jessica Alade
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About this listen

 Charmain Bynoe, a council housing officer for the London borough of Southwark, inspired the nation when she appeared on the TV series Council House Britain. Now, in The Estate, she shines a light on the challenges faced by so many of our citizens and provides heartwarming and inspirational stories of how they have been helped to help themselves.

The role of our council housing officers is often overlooked and forgotten about. But their work is vital and, for some, the officers are their best hope for a better quality of life. Sometimes, Charmain works with those who are struggling to cope, finding it hard to keep a roof over their heads or to deal with day-to-day challenges. All they may need is some hope, and she is there to suggest a way forward. In Charmain's powerful new book, she looks back at some of the people she's worked with, from the old man who lives in squalor because he can no longer keep his flat tidy and needs support, to the young Ghanaian woman in a coercive relationship who fears that if she speaks out she will be deported.

Britain's housing crisis remains an enormous issue for the country, which was only further highlighted by the Grenfell Tower disaster. But, as Charmain shows, with humanity and consideration for others, we can make things better in ways that don't have to cost a fortune but can deliver results that are truly priceless.©2022 Charmain Bynoe (P)2022 Simon & Schuster, UK Social Classes & Economic Disparity Social Sciences Sociology Heartfelt

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I really enjoyed this book. It was narrated excellently as a housing professional it is refreshing to hear a true account of life on front line service

A great listen

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half way through and i am really enjoying this. well written, her approach to her profession is inspiring

enjoying it !!

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Brilliant insight into the world of social housing and the life of a housing officer in the UK

Fascinating, inspiring and depressing

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