IT Service Management (ITSM) bridges the world of business with the world of technology. In ITSM For Project Managers, we traces the modern evolutions in information technology that precipitated the need and inspiration for ITSM.

An official ITIL® Licensed product, ITIL® Foundation Essentials is a distillation of critical information - no waffle or padding; just exactly what you need to understand how to pass the ITIL Foundation exam. Created for self-study candidates, ITIL community training delegates, itSMF/BCS members, and V2 Foundation Certificate holders who have yet to take an upgraded exam, this pocket guide is fully aligned with the ITIL 2011 core volumes. 

This step-by-step guide: Explains the principles of PRINCE2 in straightforward, manageable chunks, emphasizes how to apply PRINCE2 in practice, using real-life examples, was written by an experienced PRINCE2 practitioner and trainer, so you can be sure that the information is based upon approaches that work, gives clear explanations and practical illustrations in each section, explains how to effectively apply PRINCE2’s principles, themes and processes to your projects and other real-world scenarios, and much more.

The Information Technology Infrastructure Library (ITIL®) is a framework with the goal of closing the gap between IT departments and the needs of a business. The application of the developed guidelines within the framework of ITIL® allows IT departments to improve their overall efficiency; from the way IT infrastructure is created and managed to how individual service interactions within the business are conducted.

For over two decades ITIL® has informed the way in which IT delivers services to customers while remaining methodically in-synch with the needs of business. A cottage industry has emerged offering formal ITIL® trainings and certifications. Service Management (ITSM) bridges the world of business with the world of technology. In ITSM For Beginners, ClydeBank Media traces the modern evolutions in information technology that precipitated the need and inspiration for ITSM.

 PRINCE2 Agile: An Implementation Pocket Guide explains how the structured, management-driven PRINCE2 project-governance framework is able to work cohesively with team-driven, quality-focused, responsive Agile methods. It provides a clear explanation of how these two approaches combine to provide the governance, due diligence, and accountability that senior management requires, as well as the responsiveness and flexibility that project delivery teams need in order to do their jobs most effectively. 

In The Unicorn Project, we follow Maxine, a senior lead developer and architect, as she is exiled to the Phoenix Project, to the horror of her friends and colleagues, as punishment for contributing to a payroll outage. She tries to survive in what feels like a heartless and uncaring bureaucracy and to work within a system where no one can get anything done without endless committees, paperwork, and approvals. One day, she is approached by a ragtag bunch of misfits who say they want to overthrow the existing order, to liberate developers, to bring joy back to technology work. 

More than ever, the effective management of technology is critical for business competitiveness. For decades, technology leaders have struggled to balance agility, reliability, and security. The consequences of failure have never been greater - whether it's the healthcare.gov debacle, cardholder data breaches, or missing the boat with Big Data in the cloud. And yet, high performers using DevOps principles, such as Google, Amazon, and Netflix, are routinely and reliably deploying code into production hundreds, or even thousands, of times per day.

Learn how to master Agile software development practices. This book teaches you how you can adopt Agile development practices into your organization the right way. 

Microsoft Azure is a cloud service that can be used to for building, testing, and managing applications and services through a network of servers managed by Microsoft in various locations all over the world. Get the most out of Azure, simply by following the easy instructions fully explained in this audiobook. This step-by-step guide gives you everything you need to know to do more with Azure than you ever thought possible!

Get the most out of Microsoft Azure simply by following the easy instructions fully explained inside this guide. It doesn’t matter if you have never used Azure before. This step-by-step guide gives you everything you need to know to do more with Azure than you ever thought possible!  

In keeping with the parable style, Patrick Lencioni begins by telling the fable of a woman who, as CEO of a struggling Silicon Valley firm, took control of a dysfunctional executive committee and helped its members succeed as a team. Story time over, Lencioni offers explicit instructions for overcoming the human behavioral tendencies that he says corrupt teams. Succinct yet sympathetic, this guide will be a boon for those struggling with the inherent difficulties of leading a group.

In the age of information overload, traditional time management techniques simply don't cut it when it comes to overflowing inboxes, ever-expanding to-do lists and endless pointless meetings. Thankfully there is a better way: the way of the productivity ninja. Using techniques including ruthlessness, mindfulness, Zenlike calm and stealth and camouflage, you will get your inbox down to zero, make the most of your attention, beat procrastination and learn to work smarter, not harder.

The ultimate do-it-now guide to getting started in managed services. Now includes chapters on cloud services, bundling, and more. Whether you're a new computer consultant or an experienced technician making the move to managed services, this is the perfect audiobook for you! The audiobook includes step-by-step instructions for creating service offerings, reformulating your business, creating service agreements, and more!

Do you want to become an expert in Lean? Get this audiobook and follow my step-by-step explanations! Seven books in one: Lean Startup; Six Sigma; Lean Analytics; Lean Enterprise; Kanban; Scrum; and Agile Project Management.