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De-Escalate

How to Calm an Angry Person in 90 Seconds or Less

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About this listen

 Written by award-winning author, highly experienced mediator, and co-founder of the Prison of Peace project, Douglas E. Noll, De-Escalate gives you the proven process to calm any angry person or volatile situation in 90 seconds or less.

Based on the practical experience of a master mediator and grounded in the latest findings in neuroscience, Douglas Noll offers his proven process—to empower you to successfully and efficiently de-escalate an angry person or volatile situation in 90 seconds or less—and how to apply this skill in all areas of life.

We live in a more socially polarized time nationally and globally than ever before, as arguments easily flare up, aggression and bullying rises, and lines are drawn over politics, religion, and ideology. De-Escalate provides a new set of social listening and communication skills that solve the problem of what to do with angry, emotional people.

The quick and effective techniques detailed in De-Escalate will help anyone dealing with this increase in anger from outside sources or anger in themselves. With simple, easy-to-understand steps, De-Escalate walks you through real-life examples and scenario-based conversations in order to create resolutions, build emotional intelligence, and cultivate empathy and healing. This book will teach the precise tools to master becoming a peacemaker, cultivating ways to co-exist and co-respect others in an increasingly hostile world. Anger Management Communication & Social Skills Conflict Resolution Personal Development Psychology Psychology & Mental Health Relationships Social Sciences Violence in Society Emotions
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Monotone and emotionless. I know it’s supposed to be about controlling emotions and remaining calm but the reader over eggs this. Some of the content is repetitive but the overall information is useful.
Not really sure of a real world comparison. I don’t regularly get someone angry reply ‘yeah’ after just 1 or 2 ‘insightful’ comments.

Good content, poor reader

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Presenting the solution within the first third of the book is a game changer. The reader can that way fully focus on the many examples given in what follows. Extremely valuable for absolutely everyone! Thank you!!

A Must Read for every mediator

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