Customer Service The Sandler Way
48 Rules for Strategic Customer Care
Failed to add items
Sorry, we are unable to add the item because your shopping cart is already at capacity.
Add to basket failed.
Please try again later
Add to wishlist failed.
Please try again later
Remove from wishlist failed.
Please try again later
Adding to library failed
Please try again
Follow podcast failed
Unfollow podcast failed
Get 30 days of Standard free
£5.99/mo after trial. Cancel monthly.
Customer Service The Sandler Way
Narrated by:
Sean Pratt
Buy Now for £10.06
-
Narrated by:
-
Sean Pratt
-
By:
-
Anne MacKeigan
Summary
Your customer service plan is only as strong as its weakest link.
What would a social media revolt, based on a single mishandled customer exchange, cost your company? This book's 48 rules for strategic customer care give you the guidelines you need to make intelligent strategic investments in customer care, based on the world-famous Sandler Selling System. Customer Service: The Sandler Way helps you and create and sustain a working culture built on the belief that the customer not only matters, but is the only reason your organization exists.
©2015 Sandler Systems, Inc. (P)2018 Gildan Media
adbl_web_anon_alc_button_suppression_c
No reviews yet