Chris Noe drove commercial trucks for more than 20 years before he started booking freight at AirFreight.com in 2013. In this episode of ON AIR with AirFreight.com, host Kevin Carpenter asks what that does for a shipper: reading a driver's excuses, why the good old boys are the best callers, how flatbed tarps really work (a six foot tarp is the drop, not the width) and why Chris tarps a load even when the customer says not to bother. Kevin reads the Trustpilot reviews that name Chris, including a customer who gets a driver set up within 30 minutes whether he calls at 4 a.m. or 10 p.m. Chris tells the two jobs he is proudest of: a charter that flew a father and his son, who had to stay in his wheelchair, from Missouri to California, and the chartered 747 that moved one oversized piece of equipment to the islands. Then what drivers go through on the road, why he still thanks them, and the ON AIR Gauntlet.

The 747 charter video Kevin mentions: https://youtu.be/Xgpgaqh4FYc

Chapters
0:00 Every dispatch room should have a driver in it
0:19 Meet Chris Noe: 20 years behind the wheel
1:26 Trash trucks, dump trucks, flatbeds and heavy equipment
2:38 Driver language, and knowing the excuses
4:37 The good old boys: using the driver's eye with customers
5:50 How flatbed tarps actually work (4, 6 and 8 foot)
7:36 Why he tarps it even when the customer says no
8:45 Best customers, and being in Las Vegas
10:20 The Trustpilot reviews: six stars out of five
11:46 Tri-State Coating: 4 a.m. or 10 p.m., a driver within 30 minutes
13:12 Trust in this marketplace
13:34 A charter for a dad and his son
15:06 The chartered 747, AirFreight.com's biggest job
16:59 There is always an option
17:28 "When my customers call, they get me. One call."
17:47 What drivers go through, and thanking them
18:45 "Be safe": Jackie at Panther
19:55 The ON AIR Gauntlet

Chris Noe is an Authorized Agent / Expeditor at AirFreight.com. Read the reviews on AirFreight.com's Trustpilot page.