The Illusion of Care: Why Patients Leave the Doctor's Office Confused with Dr. Joey Rotella
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The Illusion of Care: Why Patients Leave the Doctor's Office Confused with Dr. Joey Rotella
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After more than 20 years as a family doctor, Dr. Joey Rotella kept seeing the same thing: patients show up with nothing, leave with nothing, and can't remember what the doctor said. When his own daughter called him confused after an appointment, he sent her a one-page care plan, and it worked. In The Illusion of Care: Why Patients Leave Confused and the Clinical Operating System That Fixes It, Joey explains why patients don't need more information. They need clear, simple plans for what to do next.
In this episode, Joey joins Lex Statzer to talk about why the doctor's original role as teacher has been lost, how patient confusion feeds physician burnout, and the simple care plans he has built for thousands of conditions, medications, and procedures. He also shares how David Goggins's book led him to Scribe, why 200 pages on paper doesn't equal a book, and why you only need to be "ready enough" to start.
More information on Joseph Rotella.
More information on The Illusion of Care.