New technology is certainly revolutionizing the way stakeholders in the port and terminals operate, helping them in their goal to become end-to-end supply chain powerhouses. Whether it is AI, predictive analytics, or new improved TOSs, a holistic and strategic to technology implementation can be facilitate real-time visibility of the cargo and turn market volatility from a challenge into a competitive advantage. In this episode, Sangam Reddy, Group Executive Vice-President for Ports and Terminal Systems at DP WORLD, shares his views on how technology can be incorporated into daily port, terminal and logistics operations, while also emphasizing the importance of human problem-solving skills, adaptability and a curious min as the key differentiators for companies looking to fully grasp the benefits of AI and other technologies in the world of logistics.

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In a time when maritime trade is subject to unpredictability and disruptions, port performance is more important than ever. But how do we know what a ‘good performance’ looks like? What are the key indicators and how do we measure them? To help us understand this better, The World Bank has recently published the fifth edition of their Container Port Performance Index (CPPI), in collaboration with S&P Global Market Intelligence. The CPPI focuses on a key indicator of operational efficiency: vessel time in port and the number of containers moved. To learn more about what the findings of this report, we are joined by industry voice Jan Hoffmann, who works as Global Lead for Maritime Transport and Ports at The World Bank.

So let’s talk about it.

To access the full Container Port Performance Index(CPPI), please click here.

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Este es el primer episodio del TOC PODCAST en español. En este episodio, conversamoscon Carla Grifo, Vice-Presidenta Global de Operaciones y Sistemas en DP WORLD, sobre lo que significa la innovación para DP WORLD en términos de inversión en tecnología y su integración en el día a día. Si bien Carla está a cargo de la integración de nuevas tecnologías e innovación para la mejora y optimización constante de las operaciones, señala que la innovación sin un propósito y entendimiento claro de los objetivos que se esperan conseguir, no tiene mucho sentido. Carla resalta la importancia de documentar las operaciones de manera regular para establecer métricas realistas y medibles. Y también señala que la tecnología es solamente tan buena como la persona que la ejecuta, por lo que recalca que no se debe olvidar el talento humano. Si te interesa esta conversación, podrás escuchar más al respecto en TOC AMERICAS 2025 en Ciudad de Panamá del 21 al 23 de octubre, donde Carla nos acompañará como panelista.

Puedes encontrar más información sobre el evento en www.tocworldwide.com

English Translation below:

This is the first episode of the TOC PODCAST in Spanish. In this episode, we had a chat with Carla Grifo, Global Vice-President of Operations and Systems at DP WORLD, about what innovation truly means for them in terms of investing in technology and integrating this into daily operations. While Carla oversees the integration of new technology and innovation to improve and optimize operations, she highlights the need to have a clear purpose and understanding of the objectives to achieve; otherwise, it’s pointless. Carla also highlights the need for documenting operations regularly in order to establish realistic and measurable metrics, and that any technology is only as good as the person who implements it, for which it’s key to remember and nurture human talent in the organisation. If you’re interested in the topics of this conversation, you can learn more about at TOC AMERICAS 2025 in Panama City from 21st to 23rd October, where Carla will be joining us a panellist.

You can find more information about the event at www.tocworldwide.com