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The Power of Moments

Why Certain Experiences Have Extraordinary Impact

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About this listen

The New York Times best-selling authors of Switch and Made to Stick explore why certain brief experiences can jolt, elevate and change us - and how we can learn to create such extraordinary moments in our life and work.

What if a teacher could design a lesson that he knew his students would remember 20 years later? What if a doctor or nurse knew how to orchestrate moments that would bring more comfort to patients? What if you had a better sense of how to create memories that matter for your children? Many of the defining moments in our lives are the result of accident or luck - but why leave our most meaningful, memorable moments to chance when we can create them?

In The Power of Moments, Chip and Dan Heath explore the stories of people who have created standout moments, from the owners who transformed an utterly mediocre hotel into one of the best-loved properties in Los Angeles by conjuring moments of magic for guests, to the scrappy team that turned around one of the worst elementary schools in the country by embracing an intervention that lasts less than an hour.

Filled with remarkable tales and practical insights, The Power of Moments proves we all have the power to transform ordinary experiences into unforgettable ones.

©2017 Chip Heath and Dan Heath (P)2017 Random House Audiobooks Business Development & Entrepreneurship Career Success Meetings & Presentations Organisational Behavior Personal Development Psychology Psychology & Mental Health Self-Esteem Social Psychology & Interactions Workplace & Organisational Behavior Thought-Provoking Inspiring Career
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Chip Heath (professor of Organizational Behavior) and his brother Dan Heath have written this shortish but clever book which describes how short moments in time can have a long lasting impact of people and their lives. Moments are, apparently, what makes life meaningful and this book describes ways in which surprise techniques can be used to influence behaviour, for example the John Deere company has developed a "first day" experience for its new hires that is designed to make a positive first impression. We can achieve our goals by splitting them down into milestones and turning it into a game by introducing playfulness. We all feel alive when life is not totally certain and, whilst I found that there was nothing groundbreaking in this book, it was an entertaining read which I enjoyed.

We feel more alive when life is not certain

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I will certainly have to re-listen and update this review but for now it's enough to say this book is immensely valuable to anyone looking to understand and harness the power of powerful moments.

A must buy.

One of the best Books I've read this year

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Must read for people in the hospitality industry. Going for second round! Great Great job!

One of the best of the year

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The findings in this book are insightful and valuable for anyone running a business. And if you're looking to uplevel your personal life and relationships there's a lot that can be taken from this book too.

Creating defining moments for customers in transitions and milestones is something every business could be doing better, we've added this book to our business book club so that we can brainstorm ways of implementing these findings in our own business.

Ideal reading for businesses and individuals

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well worth listening to, advise doing it in chunks so that you can feast on the gains.

Listen with an active mind!

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