New Releases

Frustrated by organizational silos, fragmentation or resistance to change? Tugs-of-war, with stakeholders pulling in different directions? Cant seem to get real buy-in or jumpstart implementation? The problem is, traditional planning no longer guarantees success. Rapid change, uncertainty, new...

Why do sensible decisions sometimes create unexpected problems? And how can we use artificial intelligence without giving up the judgment that responsible choices require?This accessible guide explores the connections among technology, human behavior, organizations, and the decisions that shape...

For BPOs, great hiring is the difference between thriving and failing. The scale, speed, and complexity of BPO hiring are unique and unforgiving. And yet, of the thousands of books written on hiring, not one was written for BPOs. Until now.The BPO Hiring Playbook is what talent and operations...

You know that tomorrow brings sudden economic shocks and ruthless competitors ready to wipe out decades of hard work. This book is built for elite dealership leaders who refuse to let market chaos catch them off guard.Right now, rising regulations and digital disruptors are quietly eating away...

In an increasingly experience-driven economy, companies that deliver great experiences thrive, and those that do not die. Yet many organizations face difficulties implementing a vision of delivering experiences beyond the provision of goods and services. Because experience design concepts and...