New Releases

Frustrated by organizational silos, fragmentation or resistance to change? Tugs-of-war, with stakeholders pulling in different directions? Cant seem to get real buy-in or jumpstart implementation? The problem is, traditional planning no longer guarantees success. Rapid change, uncertainty, new...

Why do sensible decisions sometimes create unexpected problems? And how can we use artificial intelligence without giving up the judgment that responsible choices require?This accessible guide explores the connections among technology, human behavior, organizations, and the decisions that shape...

Create a road map from where you are to where you want to be. Owning a small business is a labor of love. But when labor outweighs love, it's easy to find yourself overwhelmed, overinvolved, and stuck in constant chaos. Stop hustling, start delegating, and set up the right systems to streamline...

In an increasingly experience-driven economy, companies that deliver great experiences thrive, and those that do not die. Yet many organizations face difficulties implementing a vision of delivering experiences beyond the provision of goods and services. Because experience design concepts and...

The companies that win aren’t the ones with the best product, but the ones that make every buyer move now—not later. Stop losing to buyer indecision and stalled conversations, and instead learn how to create urgency, transforming hesitation into momentum that drives faster deals and bigger...