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Best Sellers
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The Introvert's Edge
- How the Quiet and Shy Can Outsell Anyone
- By: Matthew Pollard
- Narrated by: Jamie Jackson
- Length: 4 hrs and 57 mins
- Unabridged
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Overall
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Performance
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Story
Sales is a skill anyone can learn and master - and introverts are especially good at it once they learn how to leverage their natural strengths....
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Distinctly average
- By DoctorJeal on 08-10-18
By: Matthew Pollard
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Inspired
- How to Create Tech Products Customers Love, Second Edition
- By: Marty Cagan
- Narrated by: Marty Cagan
- Length: 7 hrs and 45 mins
- Unabridged
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Overall
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Performance
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Story
How do today's most successful tech companies - Amazon, Google, Facebook - design, develop, and deploy the products that have earned the love of literally billions of people around the world? Find out....
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Depressing nonsense
- By Martyn Walker on 10-09-18
By: Marty Cagan
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The JOLT Effect
- How High Performers Overcome Customer Indecision
- By: Matthew Dixon, Ted McKenna
- Narrated by: Matthew Dixon, Ted McKenna
- Length: 5 hrs and 47 mins
- Unabridged
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Overall
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Performance
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Story
In sales, the worst thing you can hear from a customer isn’t “no.” It’s “I need to think about it.” When this happens, deeply entrenched business advice says to double down on your efforts to sell a buyer on all the ways they might win by choosing you and your business....
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Repetitive
- By Pedro on 11-02-24
By: Matthew Dixon, and others
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The Power of Value Selling
- The Gold Standard to Drive Revenue and Create Customers for Life
- By: Julie Thomas
- Narrated by: Wendy Tremont King
- Length: 7 hrs and 55 mins
- Unabridged
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Overall
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Performance
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Story
Sought-after trainer and sales leader Julie Thomas delivers an exciting new take on buyer-centric selling to modern buyers....
By: Julie Thomas
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Excellence Wins
- A No-Nonsense Guide to Becoming the Best in a World of Compromise
- By: Horst Schulze, Dean Merrill - contributor
- Narrated by: Michael Wagner
- Length: 5 hrs
- Unabridged
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Overall
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Performance
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Story
In Excellence Wins, co-founder of The Ritz-Carlton Hotel Company Horst Schulze shares the visionary and disruptive principles that have produced immense global successes over the course of his still prolific 50-year career....
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Mind altering
- By Robert Murphy on 05-08-22
By: Horst Schulze, and others
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Build Your Community
- By: Richard Millington
- Narrated by: Alex Wyndham
- Length: 9 hrs and 11 mins
- Unabridged
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Overall
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Performance
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Story
If you wish to build a united, powerful online community, Build Your Community is your definitive guide....
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The Introvert's Edge
- How the Quiet and Shy Can Outsell Anyone
- By: Matthew Pollard
- Narrated by: Jamie Jackson
- Length: 4 hrs and 57 mins
- Unabridged
-
Overall
-
Performance
-
Story
Sales is a skill anyone can learn and master - and introverts are especially good at it once they learn how to leverage their natural strengths....
-
-
Distinctly average
- By DoctorJeal on 08-10-18
By: Matthew Pollard
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Inspired
- How to Create Tech Products Customers Love, Second Edition
- By: Marty Cagan
- Narrated by: Marty Cagan
- Length: 7 hrs and 45 mins
- Unabridged
-
Overall
-
Performance
-
Story
How do today's most successful tech companies - Amazon, Google, Facebook - design, develop, and deploy the products that have earned the love of literally billions of people around the world? Find out....
-
-
Depressing nonsense
- By Martyn Walker on 10-09-18
By: Marty Cagan
-
The JOLT Effect
- How High Performers Overcome Customer Indecision
- By: Matthew Dixon, Ted McKenna
- Narrated by: Matthew Dixon, Ted McKenna
- Length: 5 hrs and 47 mins
- Unabridged
-
Overall
-
Performance
-
Story
In sales, the worst thing you can hear from a customer isn’t “no.” It’s “I need to think about it.” When this happens, deeply entrenched business advice says to double down on your efforts to sell a buyer on all the ways they might win by choosing you and your business....
-
-
Repetitive
- By Pedro on 11-02-24
By: Matthew Dixon, and others
-
The Power of Value Selling
- The Gold Standard to Drive Revenue and Create Customers for Life
- By: Julie Thomas
- Narrated by: Wendy Tremont King
- Length: 7 hrs and 55 mins
- Unabridged
-
Overall
-
Performance
-
Story
Sought-after trainer and sales leader Julie Thomas delivers an exciting new take on buyer-centric selling to modern buyers....
By: Julie Thomas
-
Excellence Wins
- A No-Nonsense Guide to Becoming the Best in a World of Compromise
- By: Horst Schulze, Dean Merrill - contributor
- Narrated by: Michael Wagner
- Length: 5 hrs
- Unabridged
-
Overall
-
Performance
-
Story
In Excellence Wins, co-founder of The Ritz-Carlton Hotel Company Horst Schulze shares the visionary and disruptive principles that have produced immense global successes over the course of his still prolific 50-year career....
-
-
Mind altering
- By Robert Murphy on 05-08-22
By: Horst Schulze, and others
-
Build Your Community
- By: Richard Millington
- Narrated by: Alex Wyndham
- Length: 9 hrs and 11 mins
- Unabridged
-
Overall
-
Performance
-
Story
If you wish to build a united, powerful online community, Build Your Community is your definitive guide....
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Just Listen
- Discover the Secret to Getting Through to Absolutely Anyone
- By: Mark Goulston MD
- Narrated by: Arthur Morey
- Length: 7 hrs and 53 mins
- Unabridged
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Overall
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Performance
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Story
Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his background with the latest scientific research to help listeners turn the "impossible" and "unreachable" people in their lives into allies....
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Life changing
- By Matthew Dashper-Hughes on 23-01-21
By: Mark Goulston MD
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Bold
- How to Be Brave in Business and Win
- By: Shaun Smith, Andy Milligan
- Narrated by: Matthew Lloyd Davies
- Length: 10 hrs and 22 mins
- Unabridged
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Overall
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Performance
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Story
More than ever before business success depends on standing out from the crowd and delivering authentic experiences that turn your customers into advocates for your business....
By: Shaun Smith, and others
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New Sales. Simplified.
- The Essential Handbook for Prospecting and New Business Development
- By: Mike Weinberg
- Narrated by: Mike Weinberg
- Length: 8 hrs and 1 min
- Unabridged
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Overall
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Performance
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Story
No matter how much repeat business you get from loyal customers, the lifeblood of your business is a constant flow of new accounts. Packed with tested strategies and anecdotes, New Sales. Simplified. offers a proven formula for prospecting, developing, and closing deals....
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Boring
- By Toby Brown on 07-10-20
By: Mike Weinberg
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Building Brand Communities: How Organizations Succeed by Creating Belonging
- By: Carrie Melissa Jones, Charles Vogl
- Narrated by: Caroline Miller
- Length: 8 hrs and 10 mins
- Unabridged
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Overall
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Performance
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Story
An authentic brand community is more than just people buying your product or working alongside one another. This audiobook articulates the critical roles of mutual concern, common values, and shared experiences in creating fiercely loyal customer and collaborator relationships....
By: Carrie Melissa Jones, and others
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Delivering Happiness
- A Path to Profits, Passion, and Purpose
- By: Tony Hsieh
- Narrated by: Tony Hsieh
- Length: 8 hrs and 17 mins
- Unabridged
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Overall
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Performance
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Story
Tony Hsieh - CEO of Zappos, the online shoe retailer - explains how he created a unique culture and commitment to service that aims to improve the lives of its employees....
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Dull and over simple
- By Craig Beck on 26-01-12
By: Tony Hsieh
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Never Lose a Customer Again
- Turn Any Sale into Lifelong Loyalty in 100 Days
- By: Joey Coleman
- Narrated by: Joey Coleman
- Length: 9 hrs and 28 mins
- Unabridged
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Overall
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Performance
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Story
Coleman's theory of customer loyalty is that it's not about getting the sale: It's about the 100 days after the sale....
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ok but not great and nothing really new
- By dave on 18-01-21
By: Joey Coleman
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The Unsold Mindset
- Redefining What It Means to Sell
- By: Colin Coggins, Garrett Brown
- Narrated by: Colin Coggins, Garrett Brown
- Length: 7 hrs and 13 mins
- Unabridged
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Overall
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Performance
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Story
The greatest salespeople on the planet are the opposite of who most people think they are; The Unsold Mindset unpacks their unconventional way of thinking about selling (and life), acknowledging we all sell, and proving you can be great at it, without becoming someone you’re not....
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Read this if you don’t like sales
- By Jamie on 06-03-23
By: Colin Coggins, and others
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Getting Naked
- A Business Fable About Shedding the Three Fears That Sabotage Client Loyalty
- By: Patrick Lencioni
- Narrated by: Dan Woren
- Length: 4 hrs and 17 mins
- Unabridged
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Overall
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Performance
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Story
This new book in the popular Lencioni series shows what it takes to gain a real and lasting competitive edge....
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An important read that will change everything.
- By Stephen A. on 29-05-21
By: Patrick Lencioni
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The Seven Pillars of Customer Success
- A Proven Framework to Drive Impactful Client Outcomes for Your Company
- By: Wayne McCulloch
- Narrated by: Nick Hardcastle
- Length: 8 hrs and 6 mins
- Unabridged
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Overall
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Performance
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Story
Wayne McCulloch has more than 25 years of experience in the software industry — years spent in training, adoption, and customer experience, the building blocks for customer success....
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Informative and easy to listen
- By Cutelittleteacup on 30-12-23
By: Wayne McCulloch
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The New Gold Standard
- 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- By: Joseph A. Michelli
- Narrated by: Joseph A. Michelli, Tom Parks
- Length: 8 hrs and 12 mins
- Unabridged
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Overall
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Performance
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Story
The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company....
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Great for Hospitality Industry
- By JP on 26-07-15
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The Thank You Economy
- By: Gary Vaynerchuk
- Narrated by: Gary Vaynerchuk
- Length: 5 hrs and 41 mins
- Unabridged
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Overall
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Performance
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Story
If this were 1923, this book would have been called "Why Radio Is Going to Change the Game"....
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Grasping the not so-obvious
- By Brian on 31-08-11
By: Gary Vaynerchuk
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Deploy Empathy
- A Practical Guide to Interviewing Customers
- By: Michele Hansen
- Narrated by: Michele Hansen
- Length: 7 hrs and 9 mins
- Unabridged
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Overall
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Performance
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Story
Deploy Empathy will help you learn the skill of interviewing your customers—learning to truly listen to them—so that you can pull out their hidden needs, desires, and processes....
By: Michele Hansen
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Ignore Your Customers (And They'll Go Away)
- The Simple Playbook for Delivering the Ultimate Customer Service Experience
- By: Micah Solomon
- Narrated by: Jakob Lewis, Gabe Wicks - foreword, John Behrens - preface
- Length: 5 hrs and 16 mins
- Unabridged
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Overall
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Performance
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Story
Discover how to create exceptional customer service and a superior customer experience, learning from the greatest companies of our time....
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Strong start and hung on (just about)
- By jc on 05-03-20
By: Micah Solomon
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The Customer Rules
- The 39 Essential Rules for Delivering Sensational Service
- By: Lee Cockerell
- Narrated by: Lee Cockerell
- Length: 3 hrs and 59 mins
- Unabridged
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Overall
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Performance
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Story
The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence....
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Lee is a true professional
- By George on 02-10-21
By: Lee Cockerell
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Sell Without Selling Out
- A Guide to Success on Your Own Terms
- By: Andy Paul
- Narrated by: Andy Paul
- Length: 3 hrs and 3 mins
- Unabridged
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Overall
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Performance
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Story
Persuasion is not a sales skill - it’s a blunt instrument of last resort that sellers use when they don’t know how to influence the choices their buyers make. It’s the weapon of choice for mindless, uninspired sellers....
By: Andy Paul
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The Power of Nice
- How to Conquer the Business World with Kindness
- By: Linda Kaplan Thaler, Robin Koval
- Narrated by: Linda Kaplan Thaler, Robin Koval
- Length: 2 hrs and 58 mins
- Unabridged
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Overall
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Performance
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Story
Linda Kaplan Thaler and Robin Koval have moved to the top of the advertising industry by following a simple but powerful philosophy: it pays to be nice....
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There is wisdom in the ages
- By GeorgeSavva on 06-02-24
By: Linda Kaplan Thaler, and others
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Dealing with Difficult Customers
- How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers
- By: Noah Fleming, Shawn Veltman, Debra Margles - Foreword
- Narrated by: Tom Parks, Cristina Panfilio
- Length: 4 hrs and 50 mins
- Unabridged
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Overall
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Performance
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Story
Whether you're in the trenches or the boardroom, you're going to encounter demanding, dissatisfied, and disagreeable customers....
By: Noah Fleming, and others
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Building Good Customer Relationships
- The Comprehensive Guide and Tips on How to Build and Develop Customer Relationships to Improve Business
- By: Tyson Brandt
- Narrated by: Aadam Smyth
- Length: 20 mins
- Unabridged
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Overall
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Performance
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Story
Obsess over your customers! It’s necessary to succeed! It begins with the culture you establish for your company and making sure that your support team is at the frontlines to make sure your customers are happy and their needs are addressed....
By: Tyson Brandt
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The Frictionless Organization
- Deliver Great Customer Experiences with Less Effort
- By: Bill Price, David Jaffe
- Narrated by: Caroline Miller
- Length: 8 hrs and 8 mins
- Unabridged
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Overall
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Performance
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Story
Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong reasons....
By: Bill Price, and others
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Fans First
- Change the Game, Break the Rules & Create an Unforgettable Experience
- By: Jesse Cole
- Narrated by: Jesse Cole
- Length: 5 hrs and 32 mins
- Unabridged
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Overall
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Performance
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Story
Packed with behind-the-peel stories, hard-earned lessons, and a few other surprises, Fans First teaches you how to stand out in your marketplace, drive explosive growth, and inspire fanatical loyalty....
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A compelling rollercoaster of a journey
- By James on 17-03-24
By: Jesse Cole
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Stop Acting like a Seller and Start Thinking like a Buyer
- Improve Sales Effectiveness by Helping Customers Buy
- By: Jerry Acuff, Wally Wood
- Narrated by: Matthew Porter
- Length: 6 hrs
- Unabridged
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Overall
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Performance
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Story
This one-of-a-kind sales guide takes a revolutionary perspective on the art of selling: that knowing how to sell isn't enough. You need to learn to think like a buyer in order to sell more effectively....
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Other people’s view
- By Ivelina Ruptsova on 14-04-24
By: Jerry Acuff, and others
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The Effortless Experience
- Conquering the New Battleground for Customer Loyalty
- By: Matthew Dixon, Nick Toman, Rick DeLisi
- Narrated by: Matthew Dixon, Nick Toman, Rick DeLisi
- Length: 6 hrs and 37 mins
- Unabridged
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Overall
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Performance
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Story
In their acclaimed best seller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they've turned their research and analysis to a new vital business subject - customer loyalty....
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Painfully boring with no real content
- By Mr Seb Hakiel on 07-02-21
By: Matthew Dixon, and others
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Unlocking the Customer Value Chain
- How Decoupling Drives Consumer Disruption
- By: Thales S. Teixeira, Greg Piechota
- Narrated by: Tom Weitzel
- Length: 11 hrs and 14 mins
- Unabridged
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Overall
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Performance
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Story
Based on six years of research, Harvard Business School Professor Thales Teixeira shows how and why industries are disrupted and what established companies can do to respond - as well as what potential start-ups must master if they hope to gain a competitive edge....
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Eye-opening and entertaining
- By ania on 09-03-21
By: Thales S. Teixeira, and others
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The Influence Mindset
- The Art & Science of Getting People to Choose You
- By: Christian Hansen
- Narrated by: Christian Hansen
- Length: 3 hrs and 34 mins
- Unabridged
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Overall
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Performance
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Story
Understand the art and science of why people choose you. Your message is your greatest tool to influence others to choose you. The problem is, most people fail because they don’t know how to position and sell themselves. Their message gets lost in the noise....
By: Christian Hansen
New Releases
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First-Time Founder’s Playbook for Negotiations
- The Fast-Track Guide to Negotiating with Confidence, Landing Better Deals, Building Relationships Even If You’re Just Starting Out
- By: Michael Wu
- Narrated by: Nick Gallagher
- Length: 3 hrs and 24 mins
- Unabridged
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Overall
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Performance
-
Story
Our book demystifies the art of negotiation, proving that with the right techniques and mindset, anyone can become a master. Say goodbye to self-doubt and hello to confident deal-making! Arm yourself with the proven strategies in this book, and watch as you navigate negotiations with confidence and acumen, regardless of your starting point.
By: Michael Wu
-
Discipline
- What it Really Takes to Build a Seven-Figure Business
- By: Ali Hemyari
- Narrated by: Daniel Penz
- Length: 2 hrs and 19 mins
- Unabridged
-
Overall
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Performance
-
Story
Your passion is the business and you know the potential is incredible. What will make it take off? Ali Hemyari knows what it takes to succeed. A certified SWAT Operator, triathlete, helicopter and airplane pilot, and elite dog trainer, hes become a real-estate guru and built numerous businesses. When he teaches people how to build a seven-figure business, they listen, because Alis done it again and again. He begins with the Six Pillars of Business. Once this is clear, the pieces start to come together. You'll learn:
By: Ali Hemyari
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Make Them Smile
- Why Customer Satisfaction Is the Key to Rapid and Sustainable Growth
- By: Dr. Sulman Ahmed
- Narrated by: Tom Beyer
- Length: 7 hrs and 33 mins
- Unabridged
-
Overall
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Performance
-
Story
For hardworking and dedicated professional service providers, Make Them Smile offers a way out of the grind of living hour to billable hour, providing a road map for how to build a scalable, standardized brand that provides a consistent, repeatable, and high-quality customer experience.
By: Dr. Sulman Ahmed
-
Customer Magic: The Macquarie Way
- How to Reimagine Customer Experience to Transform Your Business
- By: Joseph A. Michelli
- Narrated by: Joseph A. Michelli
- Length: 4 hrs and 24 mins
- Unabridged
-
Overall
-
Performance
-
Story
It takes a special kind of magic for a challenger brand to achieve seemingly impossible customer-centric results. It’s that magic that makes Australian telecommunications company Macquarie Technology world leaders in award-winning customer experience. Joseph A. Michelli—the bestselling author of books about brands renowned for their stellar service and outstanding growth, such as The Ritz-Carlton, Mercedes-Benz, and Starbucks—was so impressed by Macquarie’s ability to deliver transformative customer experiences that he felt compelled to share this book.
-
Afrifluence
- Unlocking the Potential of African Influencers
- By: Emmanuel Bope, Solange Bope
- Narrated by: Alicia
- Length: 2 hrs and 4 mins
- Unabridged
-
Overall
-
Performance
-
Story
In "Afrifluence," we embark on a transformative journey into the heart of African creativity, exploring its immense potential to reshape narratives, perceptions, and economies on a global scale. This book is more than just a guide, it's a manifesto for African influencers ready to harness the true power of their creative content and capitalize on the wealth of opportunities awaiting them.
By: Emmanuel Bope, and others
-
The Client Retention Matrix
- A How-To Guide for Growing Relationships: Proven Strategies to Keep Clients Longer, Increase Margins, and Guarantee Referrals (Conversations Made Easy, Book 2)
- By: Chris Jennings
- Narrated by: Chris Jennings, Stephen George
- Length: 5 hrs and 53 mins
- Unabridged
-
Overall
-
Performance
-
Story
If this sounds familiar, then this book is for you. The Client Retention Matrix provides practical actions and a proven system for turning high-stress client relationships into long-term, mutually beneficial partnerships. You’ll learn how to onboard new clients for optimal success; how to turn difficult conversations into opportunities for connection; and most importantly for your business, how to get everyone in your organization equipped and motivated to create an all-star client experience.
By: Chris Jennings
-
First-Time Founder’s Playbook for Negotiations
- The Fast-Track Guide to Negotiating with Confidence, Landing Better Deals, Building Relationships Even If You’re Just Starting Out
- By: Michael Wu
- Narrated by: Nick Gallagher
- Length: 3 hrs and 24 mins
- Unabridged
-
Overall
-
Performance
-
Story
Our book demystifies the art of negotiation, proving that with the right techniques and mindset, anyone can become a master. Say goodbye to self-doubt and hello to confident deal-making! Arm yourself with the proven strategies in this book, and watch as you navigate negotiations with confidence and acumen, regardless of your starting point.
By: Michael Wu
-
Discipline
- What it Really Takes to Build a Seven-Figure Business
- By: Ali Hemyari
- Narrated by: Daniel Penz
- Length: 2 hrs and 19 mins
- Unabridged
-
Overall
-
Performance
-
Story
Your passion is the business and you know the potential is incredible. What will make it take off? Ali Hemyari knows what it takes to succeed. A certified SWAT Operator, triathlete, helicopter and airplane pilot, and elite dog trainer, hes become a real-estate guru and built numerous businesses. When he teaches people how to build a seven-figure business, they listen, because Alis done it again and again. He begins with the Six Pillars of Business. Once this is clear, the pieces start to come together. You'll learn:
By: Ali Hemyari
-
Make Them Smile
- Why Customer Satisfaction Is the Key to Rapid and Sustainable Growth
- By: Dr. Sulman Ahmed
- Narrated by: Tom Beyer
- Length: 7 hrs and 33 mins
- Unabridged
-
Overall
-
Performance
-
Story
For hardworking and dedicated professional service providers, Make Them Smile offers a way out of the grind of living hour to billable hour, providing a road map for how to build a scalable, standardized brand that provides a consistent, repeatable, and high-quality customer experience.
By: Dr. Sulman Ahmed
-
Customer Magic: The Macquarie Way
- How to Reimagine Customer Experience to Transform Your Business
- By: Joseph A. Michelli
- Narrated by: Joseph A. Michelli
- Length: 4 hrs and 24 mins
- Unabridged
-
Overall
-
Performance
-
Story
It takes a special kind of magic for a challenger brand to achieve seemingly impossible customer-centric results. It’s that magic that makes Australian telecommunications company Macquarie Technology world leaders in award-winning customer experience. Joseph A. Michelli—the bestselling author of books about brands renowned for their stellar service and outstanding growth, such as The Ritz-Carlton, Mercedes-Benz, and Starbucks—was so impressed by Macquarie’s ability to deliver transformative customer experiences that he felt compelled to share this book.
-
Afrifluence
- Unlocking the Potential of African Influencers
- By: Emmanuel Bope, Solange Bope
- Narrated by: Alicia
- Length: 2 hrs and 4 mins
- Unabridged
-
Overall
-
Performance
-
Story
In "Afrifluence," we embark on a transformative journey into the heart of African creativity, exploring its immense potential to reshape narratives, perceptions, and economies on a global scale. This book is more than just a guide, it's a manifesto for African influencers ready to harness the true power of their creative content and capitalize on the wealth of opportunities awaiting them.
By: Emmanuel Bope, and others
-
The Client Retention Matrix
- A How-To Guide for Growing Relationships: Proven Strategies to Keep Clients Longer, Increase Margins, and Guarantee Referrals (Conversations Made Easy, Book 2)
- By: Chris Jennings
- Narrated by: Chris Jennings, Stephen George
- Length: 5 hrs and 53 mins
- Unabridged
-
Overall
-
Performance
-
Story
If this sounds familiar, then this book is for you. The Client Retention Matrix provides practical actions and a proven system for turning high-stress client relationships into long-term, mutually beneficial partnerships. You’ll learn how to onboard new clients for optimal success; how to turn difficult conversations into opportunities for connection; and most importantly for your business, how to get everyone in your organization equipped and motivated to create an all-star client experience.
By: Chris Jennings