AUTHOR

Denyse Drummond-Dunn

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Known as the "1-Day Catalyst," Denyse Drummond- Dunn is the Founder, President and Chief Catalyst of C3Centricity, a global consultancy that helps businesses become more customer centric. She has held senior executive roles with Nestlé, Gillette and Philip Morris International, and today provides strategic counsel to the executive teams of billion-dollar global brands. Denyse is passionate about the customers, consumers and clients whose satisfaction and delight are the holy grail of successful businesses everywhere. She has a unique global understanding of them, having visited over 100 countries around the world. Denyse holds a Bsc(Hons) in Computer Science from Loughborough University in the UK and diplomas in organizational leadership and innovation from IMD in Switzerland and the LBS in London. When she's not flying around the world for her clients, she can be found in the air (she's a multi-engine pilot), under the sea (she's a Divemaster) or in front of a screen (she's a Geek too!).

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Winning Customer Centricity

Putting Customers at the Heart of Your Business - One Day at a Time

By: Denyse Drummond-Dunn

Narrated by: Denyse Drummond-Dunn

Length: 2 hrs and 55 mins

Release date: 30-10-15

Language: English

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