Showing results for "audiobook" in Customer Service
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Fish!
- A Remarkable Way to Boost Morale and Improve Results
- By: Stephen C. Lundin PhD PhD, John Christensen, Harry Paul, and others
- Narrated by: Kathleen McInerney
- Length: 2 hrs and 23 mins
- Unabridged
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Overall0
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Over 5 Million Copies Sold! Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job every day. A powerful parable that will help you see your life and work in a new way. It's a rainy day in Seattle, and on the third floor of First Guarantee...
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Fish!
- A Remarkable Way to Boost Morale and Improve Results
- Narrated by: Kathleen McInerney
- Length: 2 hrs and 23 mins
- Release date: 13-05-14
- Language: English
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£7.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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Redesigning Thinking
- How Service Design Is Solving Our 21st Century Challenges
- By: Clive Grinyer
- Narrated by: Clive Grinyer
- Length: 11 hrs and 22 mins
- Unabridged
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Overall0
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In Redesigning Thinking, Clive Grinyer discusses service design – the holistic process of managing all the points in a customer’s journey with the provider, from the initial introduction down to the last customer interaction, with the purpose of designing each interaction and experience in a way that is user-friendly and relevant to the customer.
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Redesigning Thinking
- How Service Design Is Solving Our 21st Century Challenges
- Narrated by: Clive Grinyer
- Length: 11 hrs and 22 mins
- Release date: 11-12-25
- Language: English
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£18.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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The Charismatic Leader
- 21 Skills to Connect with People
- By: John C. Maxwell
- Narrated by: John C. Maxwell
- Length: 2 hrs and 49 mins
- Unabridged
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Overall2
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Performance1
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Story1
Experience the Power of Charismatic Leadership—Narrated by author John C. Maxwell! Is charisma essential for every leader? Absolutely. At its core, leadership is influence—nothing more, nothing less. And to influence others effectively, you must connect with them. In The Charismatic Leader...
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The Charismatic Leader
- 21 Skills to Connect with People
- Narrated by: John C. Maxwell
- Length: 2 hrs and 49 mins
- Release date: 18-03-25
- Language: English
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How to Sell
- Everything You Need to Think, Know and Do to Have Greater Sales Conversations
- By: Steve Radford
- Narrated by: Steve Radford
- Length: 6 hrs and 20 mins
- Unabridged
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Overall1
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Performance1
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The essential handbook for frontline salespeople who want to improve, and the sales managers and leaders who want to help them.
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How to Sell
- Everything You Need to Think, Know and Do to Have Greater Sales Conversations
- Narrated by: Steve Radford
- Length: 6 hrs and 20 mins
- Release date: 25-11-25
- Language: English
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£12.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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The Seven Pillars of Customer Success
- A Proven Framework to Drive Impactful Client Outcomes for Your Company
- By: Wayne McCulloch
- Narrated by: Nick Hardcastle
- Length: 8 hrs and 6 mins
- Unabridged
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Overall5
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Performance5
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Story5
Wayne McCulloch has more than 25 years of experience in the software industry — years spent in training, adoption, and customer experience, the building blocks for customer success. Now he’s sharing what he knows as a chief customer officer leading global success functions. In The Seven Pillars of Customer Success, Wayne provides an adaptable framework for building a strong customer success organization.
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Informative and easy to listen
- By Cutelittleteacup on 30-12-23
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The Seven Pillars of Customer Success
- A Proven Framework to Drive Impactful Client Outcomes for Your Company
- Narrated by: Nick Hardcastle
- Length: 8 hrs and 6 mins
- Release date: 06-12-21
- Language: English
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Retention First
- By: John Lamerton
- Narrated by: John Lamerton
- Length: 5 hrs and 21 mins
- Unabridged
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Overall0
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Performance0
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Most small businesses chase strangers. Ads, funnels, lead magnets, networking breakfasts–they’re all just pouring more water into a leaky bucket. Put retention last, and you’ll feel knackered, always chasing the next deal, feeling like your business is running you, not the other way round.
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Retention First
- Narrated by: John Lamerton
- Length: 5 hrs and 21 mins
- Release date: 26-02-26
- Language: English
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Selling Luxury
- Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale
- By: Robin Lent, Genevieve Tour
- Narrated by: Jo Anna Perrin
- Length: 3 hrs and 12 mins
- Unabridged
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Overall14
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Performance11
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Story11
Connect with affluent customers, create unique experiences through impeccable service, and close the sale.
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No too deep
- By customer on 17-06-25
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Selling Luxury
- Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale
- Narrated by: Jo Anna Perrin
- Length: 3 hrs and 12 mins
- Release date: 20-07-20
- Language: English
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£7.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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The Membership Economy
- Find Your Super Users, Master the Forever Transaction, and Build Recurring Revenue
- By: Robbie Kellman Baxter
- Narrated by: Tom Pile
- Length: 8 hrs and 12 mins
- Unabridged
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Overall169
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Performance135
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Story135
If you've ever used ZipCar, Amazon Prime, Spotify, NetFlix, Groupon, Weight Watchers, SurveyMonkey, United Mileage Plus, Pinterest, or Twitter, you are part of The Membership Economy, an increasingly popular model that author Robbie Kellman Baxter sees as the inevitable result of technological advancements, social trends, and a generation in transition. The Membership Economy argues that we are now moving away from ownership, but we still want the benefits that come with access.
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Better than I expected!
- By Ducarta on 17-08-19
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The Membership Economy
- Find Your Super Users, Master the Forever Transaction, and Build Recurring Revenue
- Narrated by: Tom Pile
- Length: 8 hrs and 12 mins
- Release date: 19-04-16
- Language: English
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£14.99 or free with trial. Auto-renews at £8.99/month after trial. See eligibility.
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The Customer Success Professional's Handbook
- How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth for Your Company
- By: Ashvin Vaidyanathan, Ruben Rabago
- Narrated by: Daniel Henning
- Length: 7 hrs and 22 mins
- Unabridged
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Overall14
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Performance9
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Story9
The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That's because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you're no longer selling just a product. You're selling an outcome.
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really good overview of CS
- By Roz on 12-06-22
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The Customer Success Professional's Handbook
- How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth for Your Company
- Narrated by: Daniel Henning
- Length: 7 hrs and 22 mins
- Release date: 24-03-20
- Language: English
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New Sales. Simplified.
- The Essential Handbook for Prospecting and New Business Development
- By: Mike Weinberg
- Narrated by: Mike Weinberg
- Length: 8 hrs and 1 min
- Unabridged
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Overall46
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Performance36
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Story36
The lifeblood of your business is a constant flow of new accounts. . .no matter how much repeat business you get from loyal customers. Packed with tested strategies and anecdotes, New Sales. Simplified. offers a proven formula for prospecting, developing, and closing deals. With refreshing...
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Boring
- By Toby Brown on 07-10-20
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New Sales. Simplified.
- The Essential Handbook for Prospecting and New Business Development
- Narrated by: Mike Weinberg
- Length: 8 hrs and 1 min
- Release date: 25-08-20
- Language: English
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How to Become a Rainmaker
- The Rules for Getting and Keeping Customers and Clients
- By: Jeffrey J. Fox
- Narrated by: Jeffrey J. Fox
- Length: 2 hrs and 8 mins
- Unabridged
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Overall55
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Performance37
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Story38
Rainmakers make the big bucks. For their companies and for themselves. Here's how. The rainmaker is the person who brings big clients, big money, and big deals into an organization. How do they make the rain fall? Waiting for luck won't do, a very particular human being must get involved...
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Great practical advice
- By Amazon Customer on 24-07-06
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How to Become a Rainmaker
- The Rules for Getting and Keeping Customers and Clients
- Narrated by: Jeffrey J. Fox
- Length: 2 hrs and 8 mins
- Release date: 01-03-03
- Language: English
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Customer Success
- How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
- By: Nick Mehta, Dan Steinman, Lincoln Murphy
- Narrated by: Tim Andres Pabon
- Length: 8 hrs and 25 mins
- Unabridged
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Overall56
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Performance45
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Story43
The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments from unlimited customers. The old sales and marketing methods can handle attracting new customers for growth; however, only in the last five years has a discipline emerged that views growth in relation to retention, not just sales.
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great read
- By Heather on 15-02-18
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Customer Success
- How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
- Narrated by: Tim Andres Pabon
- Length: 8 hrs and 25 mins
- Release date: 07-07-17
- Language: English
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The Transformation Economy
- Guiding Customers to Achieve Their Aspirations
- By: B. Joseph Pine II
- Narrated by: Mike Lenz, B. Joseph Pine II
- Length: 7 hrs and 19 mins
- Unabridged
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Overall0
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Performance0
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A new fundamental economic shift is emerging: an economy based on transformative experiences that guide people to change, achieve their aspirations, and become who they want to be. Welcome to the Transformation Economy. Creating transformative experiences offers businesses the largest opportunity for creating economic value today, particularly as goods and services become increasingly commoditized. Enterprises can create no greater value than to help customers achieve their aspirations—whether improving health, increasing wealth, developing wisdom, or finding purpose.
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The Transformation Economy
- Guiding Customers to Achieve Their Aspirations
- Narrated by: Mike Lenz, B. Joseph Pine II
- Length: 7 hrs and 19 mins
- Release date: 03-02-26
- Language: English
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The Effortless Experience
- Conquering the New Battleground for Customer Loyalty
- By: Matthew Dixon, Nick Toman, Rick DeLisi
- Narrated by: Matthew Dixon, Nick Toman, Rick DeLisi
- Length: 6 hrs and 37 mins
- Unabridged
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Overall15
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Performance13
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Story13
Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong? In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths...
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Helpful CX Introduction, annoying listen.
- By Nathan on 14-05-24
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The Effortless Experience
- Conquering the New Battleground for Customer Loyalty
- Narrated by: Matthew Dixon, Nick Toman, Rick DeLisi
- Length: 6 hrs and 37 mins
- Release date: 03-03-20
- Language: English
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AI First
- The Playbook for a Future-Proof Business and Brand
- By: Adam Brotman, Andy Sack
- Narrated by: Asa Siegel
- Length: 5 hrs and 42 mins
- Unabridged
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Overall8
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Performance7
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Story7
What does the rapid rise and astonishing rate of improvement of AI mean for brands in the next five years? Listen to what OpenAI CEO Sam Altman told authors Adam Brotman and Andy Sack when he met them: "It will mean that 95 percent of what marketers use agencies, strategists, and creative professionals for today will easily, nearly instantly, and at almost no cost be handled by AI. No problem." Upon hearing that astonishing statement, the authors began a journey of discovery to understand what the transition to an AI first world would mean.
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The urgency of becoming an AI first company
- By Faezeh Shahrestani on 28-12-25
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AI First
- The Playbook for a Future-Proof Business and Brand
- Narrated by: Asa Siegel
- Length: 5 hrs and 42 mins
- Release date: 24-06-25
- Language: English
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Delivering Happiness
- A Path to Profits, Passion, and Purpose
- By: Tony Hsieh
- Narrated by: Tony Hsieh
- Length: 8 hrs and 17 mins
- Unabridged
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Overall711
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Performance558
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Story556
Successfully grow your business and improve customer and employee happiness with this New York Times bestseller book written by the CEO of Zappos. As the CEO of one of Fortune Magazine's "Best Companies to Work For," Tony Hsieh knows that keeping people happy is the key to professional growth...
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Dull and over simple
- By Jack Freeman on 26-01-12
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Delivering Happiness
- A Path to Profits, Passion, and Purpose
- Narrated by: Tony Hsieh
- Length: 8 hrs and 17 mins
- Release date: 07-06-10
- Language: English
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The Referral of a Lifetime: Never Make a Cold Call Again!
- By: Tim Templeton
- Narrated by: Tim Templeton
- Length: 4 hrs and 16 mins
- Unabridged
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Overall7
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Performance5
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Story5
Nobody likes cold calls. And nobody really needs to make them. The Referral of a Lifetime teaches a step-by-step system that will allow anyone to generate a steady stream of new business through consistent referrals from existing customers and friends and, at the same time, maximize business with existing customers.
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Inspirational business story. Well worth the read
- By Mark on 02-12-19
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The Referral of a Lifetime: Never Make a Cold Call Again!
- Narrated by: Tim Templeton
- Length: 4 hrs and 16 mins
- Release date: 29-06-16
- Language: English
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Getting Naked
- A Business Fable About Shedding the Three Fears That Sabotage Client Loyalty
- By: Patrick Lencioni
- Narrated by: Dan Woren
- Length: 4 hrs and 17 mins
- Unabridged
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Overall181
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Performance154
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Story155
After focusing on topics ranging from teamwork and leadership to employee engagement and meetings New York Times best-selling author Patrick Lencioni has finally turned his attention toward his own craft—consulting and client service. Tapping into the simple but powerful model that his firm...
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An important read that will change everything.
- By Stephen A. on 29-05-21
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Getting Naked
- A Business Fable About Shedding the Three Fears That Sabotage Client Loyalty
- Narrated by: Dan Woren
- Length: 4 hrs and 17 mins
- Release date: 23-02-10
- Language: English
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Excellence Wins
- A No-Nonsense Guide to Becoming the Best in a World of Compromise
- By: Horst Schulze, Dean Merrill, Ken Blanchard - introduction
- Narrated by: Michael Wagner
- Length: 5 hrs
- Unabridged
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Overall47
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Performance43
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Story43
In his characteristic no-nonsense approach, Horst Schulze shares the visionary and disruptive principles that have led to immense global success over the course of his still-prolific fifty-year career in the hospitality industry. In Excellence Wins, the cofounder and former president of the...
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Mind altering
- By Robert Murphy on 05-08-22
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Excellence Wins
- A No-Nonsense Guide to Becoming the Best in a World of Compromise
- Narrated by: Michael Wagner
- Length: 5 hrs
- Release date: 05-03-19
- Language: English
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Never Lose a Customer Again
- Turn Any Sale into Lifelong Loyalty in 100 Days
- By: Joey Coleman
- Narrated by: Joey Coleman
- Length: 9 hrs and 28 mins
- Unabridged
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Overall84
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Performance71
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Story70
Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer. Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100...
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ok but not great and nothing really new
- By dave on 18-01-21
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Never Lose a Customer Again
- Turn Any Sale into Lifelong Loyalty in 100 Days
- Narrated by: Joey Coleman
- Length: 9 hrs and 28 mins
- Release date: 03-04-18
- Language: English
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