Showing results by publisher "Brilliance Audio" in Workplace & Organisational Behavior
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Employee Engagement
- HR Fundamentals
- By: Emma Bridger
- Narrated by: Karen Cass
- Length: 8 hrs and 50 mins
- Unabridged
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Aimed at HR practitioners and managers, Employee Engagement offers a complete, practical resource for understanding, measuring and building engagement. Grounded in engagement theory and an understanding of psychology combined with practical tools, techniques and diagnostics, this book will help you assess and drive engagement in your organization. Case studies include British Gas, Capital One, Asda, Ministry of Justice, Mace and RSA.
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Employee Engagement
- HR Fundamentals
- Narrated by: Karen Cass
- Length: 8 hrs and 50 mins
- Release date: 19-03-19
- Language: English
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Regular price: £18.99 or 1 Credit
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A Sense of Urgency
- By: John P. Kotter
- Narrated by: Bill Weideman
- Length: 4 hrs and 52 mins
- Unabridged
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True urgency is a gut-level determination to move and win, now. It's practitioners are unusually alert. They come to work each day determined to achieve something important, and they shed irrelevant activities to move faster and smarter. Kotter reveals a distinctive view of the kind of urgency needed in every organization. He also highlights the insidious nature of its nemesis, complacency, in all its guises.
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It could have been a one pager
- By Ivan Hristov on 05-12-22
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A Sense of Urgency
- Narrated by: Bill Weideman
- Length: 4 hrs and 52 mins
- Release date: 01-09-08
- Language: English
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Regular price: £14.99 or 1 Credit
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Leading the Unleadable
- How to Manage Mavericks, Cynics, Divas, and Other Difficult People
- By: Alan Willett
- Narrated by: Tom Parks
- Length: 5 hrs and 51 mins
- Unabridged
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Difficult people are the worst part of a manager's job. Whether it comes from direct reports or people above, outbursts, irrational demands, griping, and other disruptions need to be dealt with - and it's your responsibility to do it. Leading the Unleadable turns this dreaded chore into a straight forward process that gently, yet effectively, improves behaviors.
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Nothing new
- By Amazon Customer on 19-01-17
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Leading the Unleadable
- How to Manage Mavericks, Cynics, Divas, and Other Difficult People
- Narrated by: Tom Parks
- Length: 5 hrs and 51 mins
- Release date: 29-11-16
- Language: English
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Managing and Leading People Through Organizational Change
- The Theory and Practice of Sustaining Change Through People
- By: Julie Hodges
- Narrated by: Amanda Dolan
- Length: 15 hrs and 50 mins
- Unabridged
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Tremendous forces for change are radically reshaping the world of work. Disruptive innovations, radical thinking, new business models and resource scarcity are impacting every sector. Although the scale of expected change is not unprecedented, what is unique is the pervasive nature of the change and its accelerating pace which people in organizations have to cope with. Structures, systems, processes and strategies are relatively simple to understand and even fix.
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Managing and Leading People Through Organizational Change
- The Theory and Practice of Sustaining Change Through People
- Narrated by: Amanda Dolan
- Length: 15 hrs and 50 mins
- Release date: 11-06-19
- Language: English
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Regular price: £23.99 or 1 Credit
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Mindwise
- Why We Misunderstand What Others Think, Believe, Feel, and Want
- By: Nicholas Epley
- Narrated by: Nicholas Epley
- Length: 6 hrs and 24 mins
- Unabridged
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You are a mind reader, born with an extraordinary ability to understand what others think, feel, believe, want, and know. It's a sixth sense you use every day, in every personal and professional relationship you have. At its best, this ability allows you to achieve the most important goal in almost any life: connecting, deeply and intimately and honestly, to other human beings. At its worst, it is a source of misunderstanding and unnecessary conflict, leading to damaged relationships and broken dreams. How good are you at knowing the minds of others?
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Informative, thoughtful and fun.
- By Judy Corstjens on 21-04-14
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Mindwise
- Why We Misunderstand What Others Think, Believe, Feel, and Want
- Narrated by: Nicholas Epley
- Length: 6 hrs and 24 mins
- Release date: 11-02-14
- Language: English
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Lead and Disrupt
- How to Solve the Innovator's Dilemma
- By: Charles A. O'Reilly III, Michael L. Tushman
- Narrated by: James Foster
- Length: 8 hrs and 36 mins
- Unabridged
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In the past few years, a number of well-known firms have failed; think of Blockbuster, Kodak, or RadioShack. When we hear about their demise, it often seems inevitable - a natural part of "creative destruction." But closer examination reveals a disturbing truth: Companies large and small are shuttering more quickly than ever. What does it take to buck this trend? The simple answer is: ambidexterity. Firms must remain competitive in their core markets, while also winning in new domains.
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Great insights in the first third
- By Fred on 06-04-21
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Lead and Disrupt
- How to Solve the Innovator's Dilemma
- Narrated by: James Foster
- Length: 8 hrs and 36 mins
- Release date: 27-12-15
- Language: English
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The Advantage
- Why Organizational Health Trumps Everything Else in Business
- By: Patrick Lencioni
- Narrated by: Patrick Lencioni
- Length: 5 hrs and 25 mins
- Unabridged
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There is a competitive advantage out there, arguably more powerful than any other. Is it superior strategy? Faster innovation? Smarter employees? No, New York Times best-selling author, Patrick Lencioni, argues that the seminal difference between successful companies and mediocre ones has little to do with what they know and how smart they are and more to do with how healthy they are.
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Great book
- By Christopher on 26-04-15
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The Advantage
- Why Organizational Health Trumps Everything Else in Business
- Narrated by: Patrick Lencioni
- Length: 5 hrs and 25 mins
- Release date: 20-03-12
- Language: English
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Organizational Behaviour
- People, Process, Work and Human Resource Management
- By: Raisa Arvinen-Muondo - editor, Stephen Perkins - editor
- Narrated by: Simon Mattacks
- Length: 11 hrs and 29 mins
- Unabridged
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There is a large body of shared knowledge between the study of Organizational Behaviour and Human Resource Management but despite the crossover, they are often treated as very distinct disciplines. Written by a team of experts across both fields, Organizational Behaviour bridges the gap between OB and HRM, with an emphasis on inter-cultural and cross-cultural perspectives of organizational development, talent management, and leadership
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Organizational Behaviour
- People, Process, Work and Human Resource Management
- Narrated by: Simon Mattacks
- Length: 11 hrs and 29 mins
- Release date: 01-10-18
- Language: English
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Regular price: £21.99 or 1 Credit
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The New Gold Standard
- 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- By: Joseph A. Michelli
- Narrated by: Joseph A. Michelli, Tom Parks
- Length: 8 hrs and 12 mins
- Unabridged
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The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company. Granted unprecedented access to the company's executives, staff, and its award-winning Leadership Center training facilities, bestselling author Joseph Michelli explored every level of leadership within the organization.
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Great for Hospitality Industry
- By JP on 26-07-15
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The New Gold Standard
- 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- Narrated by: Joseph A. Michelli, Tom Parks
- Length: 8 hrs and 12 mins
- Release date: 16-12-14
- Language: English
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The Age of Agile
- How Smart Companies Are Transforming the Way Work Gets Done
- By: Stephen Denning
- Narrated by: Tom Parks
- Length: 10 hrs and 4 mins
- Unabridged
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An unstoppable business revolution is under way - and it is Agile. Companies that embrace Agile Management learn to connect everyone and everything...all the time. They can deliver instant, intimate, frictionless value on a large scale.
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Extremely Dogmatic
- By Per.E on 17-03-18
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The Age of Agile
- How Smart Companies Are Transforming the Way Work Gets Done
- Narrated by: Tom Parks
- Length: 10 hrs and 4 mins
- Release date: 28-02-18
- Language: English
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Superminds
- The Surprising Power of People and Computers Thinking Together
- By: Thomas W. Malone
- Narrated by: Mel Foster
- Length: 11 hrs and 11 mins
- Unabridged
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Many people today are so dazzled by the long-term potential for artificial intelligence that they overlook the much clearer and more immediate potential for a new form of "collective intelligence": the intelligence of groups of people and computers working together. In Superminds, Thomas Malone explains what we need to do to take advantage of this potential. Groundbreaking and utterly fascinating, Superminds will change the way you work - both with others and with computers - for the better.
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Superminds
- The Surprising Power of People and Computers Thinking Together
- Narrated by: Mel Foster
- Length: 11 hrs and 11 mins
- Release date: 15-05-18
- Language: English
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Trust Factor
- The Science of Creating High-Performance Companies
- By: Paul J. Zak
- Narrated by: Dan John Miller
- Length: 6 hrs and 28 mins
- Unabridged
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For decades, alarms have sounded about declining engagement. Yet companies continue to struggle with toxic cultures, and the low productivity and unhappiness that go with them. Why is "culture" so difficult to improve? What makes so many good employees check out? Neuroscientist Paul Zak shows that innate brain functions hold the answers. It all boils down to trust. When someone shows you trust, a feel-good jolt of oxytocin surges through your brain and triggers you to reciprocate.
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Trust Factor
- The Science of Creating High-Performance Companies
- Narrated by: Dan John Miller
- Length: 6 hrs and 28 mins
- Release date: 10-01-17
- Language: English
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The Art of Innovation
- Lessons in Creativity from IDEO, America's Leading Design Firm
- By: Tom Kelley, Jonathan Littman - contributor, Tom Peters - foreword
- Narrated by: Nick Podehl
- Length: 8 hrs and 56 mins
- Unabridged
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IDEO, the widely admired, award-winning design and development firm that brought the world the Apple mouse, Polaroid's I-Zone instant camera, the Palm V, and hundreds of other cutting-edge products and services, reveals its secrets for fostering a culture and process of continuous innovation.
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Narrator is very robotic. Otherwise, great content
- By Thomas Brown on 20-04-21
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The Art of Innovation
- Lessons in Creativity from IDEO, America's Leading Design Firm
- Narrated by: Nick Podehl
- Length: 8 hrs and 56 mins
- Release date: 01-02-16
- Language: English
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The Good Jobs Strategy
- How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits
- By: Zeynep Ton
- Narrated by: Tanya Eby
- Length: 8 hrs and 20 mins
- Unabridged
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Almost one in four American working adults has a job that pays less than a living wage. Conventional wisdom says that’s how the world has to work. Bad jobs with low wages, minimal benefits, little training, and chaotic schedules are the only way companies can keep costs down and prices low. If companies were to offer better jobs, customers would have to pay more or companies would have to make less. But in The Good Jobs Strategy, Zeynep Ton, a professor at the MIT Sloan School of Management, makes the compelling case that even in low-cost settings, leaving employees behind - with bad jobs - is a choice, not a necessity.
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The Good Jobs Strategy
- How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits
- Narrated by: Tanya Eby
- Length: 8 hrs and 20 mins
- Release date: 14-01-14
- Language: English
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Whiplash
- How to Survive Our Faster Future
- By: Joi Ito, Jeff Howe
- Narrated by: James Foster
- Length: 7 hrs and 48 mins
- Unabridged
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Today, not only is everything digital getting faster, cheaper, and smaller at an exponential rate, we also have the Internet. When these two revolutions - one in technology and the other in communications - joined, an explosive force was unleashed that changed the very nature of innovation. And with any change, we have seen many strategic blunders and extraordinary learning curves along the way.
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Whiplash
- How to Survive Our Faster Future
- Narrated by: James Foster
- Length: 7 hrs and 48 mins
- Release date: 06-12-16
- Language: English
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The Power of People Skills
- How to Eliminate 90% of Your HR Problems and Dramatically Increase Team and Company Morale and Performance
- By: Trevor Throness
- Narrated by: Tom Parks
- Length: 5 hrs and 41 mins
- Unabridged
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People are the problem. They're always the problem. If a business person goes home frustrated, if they talk with their significant other about it, if they lay awake at night stewing about it, inevitably the problem is some person at work - a colleague, subordinate, or boss. Handling people issues is every leader's major headache. It's what takes up the majority of their time and - more important - the bulk of their head space. Every leader can and must develop this most important of all management skills.
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Microsystematic approach.
- By Ryan Hollinshead on 04-01-23
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The Power of People Skills
- How to Eliminate 90% of Your HR Problems and Dramatically Increase Team and Company Morale and Performance
- Narrated by: Tom Parks
- Length: 5 hrs and 41 mins
- Release date: 01-08-17
- Language: English
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Driven to Delight
- Delivering World-Class Customer Experience the Mercedes-Benz Way
- By: Joseph A. Michelli
- Narrated by: Joseph A. Michelli
- Length: 7 hrs and 31 mins
- Unabridged
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Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.
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Driven to Delight
- Delivering World-Class Customer Experience the Mercedes-Benz Way
- Narrated by: Joseph A. Michelli
- Length: 7 hrs and 31 mins
- Release date: 06-12-15
- Language: English
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Customer Service Training 101
- Quick and Easy Techniques That Get Great Results, Third Edition
- By: Renee Evenson
- Narrated by: Sandra Burr
- Length: 6 hrs and 40 mins
- Unabridged
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Whether you're a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray.
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Falling asleep
- By Rude K. on 18-05-18
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Customer Service Training 101
- Quick and Easy Techniques That Get Great Results, Third Edition
- Narrated by: Sandra Burr
- Length: 6 hrs and 40 mins
- Release date: 12-12-17
- Language: English
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Red Team
- How to Succeed by Thinking Like the Enemy
- By: Micah Zenko
- Narrated by: Christopher Lane
- Length: 11 hrs and 2 mins
- Unabridged
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Red teaming. It is a practice as old as the Devil's Advocate, the 11th-century Vatican official charged with discrediting candidates for sainthood. Today, red teams - comprised primarily of fearless skeptics and those assuming the role of saboteurs who seek to better understand the interests, intentions, and capabilities of institutions or potential competitors - are used widely in both the public and private sector.
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Not enough detail
- By Joe Morrison on 15-04-17
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Red Team
- How to Succeed by Thinking Like the Enemy
- Narrated by: Christopher Lane
- Length: 11 hrs and 2 mins
- Release date: 03-11-15
- Language: English
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Anatomy of Greed
- The Unshredded Truth from an Enron Insider
- By: Brian Cruver
- Narrated by: Mel Foster
- Length: 10 hrs and 47 mins
- Unabridged
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Brian Cruver first entered the Enron's office complex, in March 2001. He was an eager MBA ready to cash in as a new hire with one of America's most highly valued companies. But, from his first day - when his new boss warned him, "there was a mix-up in the hiring process," but that it was "no big deal...just think of it like you're adopted" - to his last, when he and his colleagues were given thirty minutes to leave the building, Cruver found himself enmeshed in a business cult that each day grew only more bizarre.
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If only all redundancy was this fun!
- By pixie225 on 28-04-19
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Anatomy of Greed
- The Unshredded Truth from an Enron Insider
- Narrated by: Mel Foster
- Length: 10 hrs and 47 mins
- Release date: 17-10-08
- Language: English
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