With their 1994 international bestseller, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, the world has changed dramatically: technology designed to bring people closer together has only made it that much harder to avoid "people you can't stand." At best, such people can make life stressful and unpleasant. At worst, they can keep you from achieving important goals. The good news is that you don't have to let them do either! It's fully within your power to bring out the best behavior in people who are at their worst. From this one-of-a-kind guide, you'll learn:
Updated and revised for the digital age, this new edition of Brinkman and Kirschner's bestselling guide, available in audio for the first time, shows readers how to successfully combat the whiners, grenades, tanks, snipers, close-talkers, pedants, and other rude, crude, and inconsiderate people who can ruin your day at work, in stores, on the street, in restaurants, at the movies, in waiting rooms, by fax, phone, and E-mail, and online.
©2002 Dr. Rick Brinkman and Dr. Rick Kirschner (P)2010 Macmillan Audio
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"Helpful though wished for more "tools""
I would read another book by these guys....I only wish that there had been more emphasis on tools for coping with difficult people!
"Help for the Dilbert World"
This is nothing short of an excellent road map to get you through the day intact in the intricate world of business culture. I use what I learned in this series all day long in the hurricane of a bustling hospital culture, though it would be applicable in the context of any group setting. Learn how to identify those snipers and tanks, neutralize them, and then move forward with love.
"Tactics and strategies that make sense."
The narration is fine, so the audio version may be more convenient that the print version.
I've also read 'Who's Pulling Your Strings' which is also good.
First book from this author.
It's all good.
This book deals with different personality types and how they end up in conflict. The advice on how to deal with situation is very simplistic and practical. After reading this book I feel must better prepared to deal with difficult people.
"Learning to deal!"
Don't hate, deal!
Discoveries of the different personality types...
The two personalities are different yet compliment each other well...
Let's help you deal!
Excellent book for those in business (or life in general) needing to cope with those annoying people who seem everywhere! Great book for success.
I have used this information and found it to be very effective. I would recommend this to anyone no what the relationship this works.
"great book to listen"
the book helped to identify what type of person I am and how I can change. it also helped how to approach others
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