Managing Knock Your Socks Off Service kapak görseli

Managing Knock Your Socks Off Service

 Önizleme
SINIRLI SÜRELİ TEKLİF

3 ay boyunca aylık £0,99

Bu fırsatı yakala
Teklif 29 Ocak 2026 tarihinde saat 23:59 GMT itibarıyla sona erer.
Diğer seçenekler

Managing Knock Your Socks Off Service

Yazan: Chip R. Bell, Ron Zemke, David Zielinski, John Bush
Seslendiren: Sean Pratt
Bu fırsatı yakala

3 aydan sonra aylık 8,99 £. Aylık olarak iptal edilir. Teklif 29 Ocak 2026 tarihinde saat 23:59 GMT itibarıyla sona erer.

11,98£ karşılığında satın al

11,98£ karşılığında satın al

This Season's Biggest Deal | £0.99/mo for 3 months + £10 Audible bonus

£5.99/mo after 3 months - terms apply. Cancel monthly
Özet
 Today's customers demand service that isn't just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides listeners with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space.

Revamped with new examples, stories, and research, this audiobook gives readers practical, proven ways to:

  • Find and retain service-oriented people
  • Get to know customers intimately
  • Build a service vision
  • Train and coach
  • Create and maintain a service-management process that aligns people, systems, and customers
  • Involve and empower employees
  • Recognize and reward good performanceFilled with examples from service standard-setters, such as Fed-Ex, QVC, and others, Managing Knock Your Socks Off Service shows how to create great service on a day-to-day, real-time, every-time basis.
©2007 Chip R. Bell and Performance research Associates Inc.; (P)2008 Gildan Media Corp Customer Service Management Management & Leadership Marketing & Sales Sales & Selling
adbl_web_anon_alc_button_suppression_t1
Henüz yorum yok