Showing results by narrator "Vanessa Hart" in All Categories

A business' current customer base needs to be considered among the company's most valuable assets. Discover the practical tools to preserve and grow this asset and boost your business by tapping into The Hidden Power of Your Customers. Existing customers are the key to ongoing business growth. They are the people who already know you and buy from you. Yet too many businesses allow their existing customers their least expensive, most easily acquired sales to slip away. Don't let this happen to you!   

This down-to-earth book shows how to hack through the bewildering jungle of marketing options and miles-long to-do lists to clear a marketing path that's right for your organization, no matter how understaffed or underfunded. You'll see how to shape a marketing program that starts from where you are now and grows with your organization, using smart and savvy communications techniques, both offline and online.

Isole isn't used to dark and dangerous types-at least, not this way. Usually she freezes them cold, literally. That's her superpower: ice. But Mordi has a way of making her lose her cool. With his dark hair and sweet green eyes, it's tough to remember that his father's the superest villain in all the world. Or, was. The pair joined in countless evil plots before now, but Mordi and Hieronymous are turning over a new leaf. They joined the Protectors to defend the innocent - and to give themselves a chance at happiness.

Here is an unabridged audio collection of the "best of the best" science fiction short stories published in 2009 by current and emerging masters of the genre, as narrated by top voice talents. In "Erosion",l by Ian Creasey, a man tests the limits of his exo-suit prior to leaving a dying earth. In "As Women Fight", by Sara Genge, a hunter has no time to train for a fight to inhabit his wife's body in a society of body-switchers....

In an online and social media world, measurement is the key to success. If you can measure your key business relationships, you can improve them. Even though relationships are "fuzzy and intangible", they can be measured and managed - with powerful results. Measure What Matters explains simple, step-by-step procedures for measuring customers, social media reputation, influence and authority, the media, and other key constituencies.

The Trustworthy Leader reveals the benefits organizations enjoy when trustworthy behavior is practiced consistently by their leaders. Drawing from examples from the best companies to work for, Lyman, cofounder of Great Place to Work Institute, explains that being trustworthy means that leaders' behaviors are rooted in their commitment to the value of trust and not simply in an imitation of the practices of others.

Although proportionally women continue to lag far behind men as CEOs and board members at major institutions, there has been a marked uptick in the number of female business leaders in recent years. Looking at the changes that have happened at Berkshire Hathaway - Warren Buffett's holding company, The Women of Berkshire Hathaway: Lessons from Warren Buffett's Female CEOs and Directors provides a unique look at the gradual shattering of the glass ceiling at one of America's top firms.

A "one-size fits all" approach to customer service is no longer viable. Businesses competing on service need to understand and cater to customers' racial, ethnic, religious, generational, and geographic differences in order to meet or exceed customers' service expectations. Crafting the Customer Experience for People Not like You explains how companies, brands, and products struggling to differentiate themselves in a sea of sameness can foster long-term loyalty and brand preference with exceptional and customized customer service.  

Too often discussions of management practice focus exclusively on managing people and organizational issues. Rarely, however, do they incorporate a discussion about technology or address all three dimensions in a balanced way. When they do, the result is game changing. In our hypercompetitive environment, those managers who are outstanding at being plugged into their people, technology, and organizational processes simultaneously excel at coming up with effective business solutions. 

An unabridged audio collection of the "best of the best" science fiction stories written in 2011 by current and emerging masters of the genre, edited by Allan Kaster, as narrated by top voice talents. In "Dying Young," by Peter M. Ball, cyborgs, clones, and post-humans collide with a dragon bent on revenge in a post-apocalyptic space western. In "Canterbury Hollow," by Chris Lawson, two lovers on a planet orbiting a killer sun share their few remaining weeks together before they die....

When hikers Dayna and Eric find a young woman naked, terrified, and speechless, they're sure she's the victim of foul play. But the truth is much more shocking: She isn't human at all. She's Dun Lady's Jess, a horse transformed into this new shape by the spell that brought her and her rider, to whom she is utterly devoted, into this world. Posessed now of human intelligence but still a horse deep inside, Jess desperately searches this world for her master and rider, using her fiery equine spirit to take on human idiosyncracies - and human threats.

In the quiet confines of her own world, Crystal discovers that a hidden realm of intense desire exists when she crosses paths with John. While John's allure lies partly in his mysterious charm and striking good looks, there's a captivating secret that sets him apart—he's a shape-shifter with an insatiable craving for honey, and for Crystal.

Caterina DeLuca, burned by her run-around now ex-husband, Johnnie Ricco, took the skills she mastered during marriage and opened her own private-eye agency. Now she’s armed with a camera, ready to print the evidence to 8×10 glossies for use in divorce court. The men in her big, whacko family, all Chicago cops and one a crook, aren’t sure what to make of Cat’s career choice.

This collection of unabridged, unforgettable tales, written by some of science fiction's most esteemed authors, pays homage to one of the genre's most cherished story types. Whether time travel stories leap forward in time or slip into the past, they remain popular with fans.

Set on a distant planet, this is a gripping tale about a colony that believes in "appropriate technology adoption". When a heavily armed clan arrives at the colony, while it's being visited by off-world anthropologists, events spiral out of control, and the colony's beliefs are put to the test. The story is told from the viewpoint of a young woman - who soon learns just how high the price of wisdom can be.

Aphrodite's Girdle is missing, and the magical artifact will take all of Hale's superpowers to retrieve. The woman who found the belt-one Tracy Tannin-wasn't exactly Ms. Popular before donning it. Now everyone wants her, including some very nasty bad guys.

When Camolen's Council of Wizards is cut down by twisted magic, the only witness is a palomino stallion named Ramble. Convinced the twisted magic threatens Camolen, Carey, Anfeald's Head Courier, plans to question Ramble using the now-forbidden spell that can change the horse into a human - the same spell that turned Dun Lady's Jess from horse to human and took her to another world: the American Midwest.

When Blaine Kendricks discovers strangers in Shadow Hollers, she thinks they've come to trade. She couldn't be more wrong. When Dacey Childers comes to Shadow Hollers, Blaine's family thinks he's there to hunt game. They couldn't be more wrong. When the Annekteh come to Shadow Hollers, they think the isolated community living there has no way to resist their invasion.

When Cara Marshall is transported to Narenta, she is proclaimed champion of its people against the sorcerous daemagos. Amid the grateful welcomes, Cara protests that she has been "world-napped", and wants neither her title nor her mission. "They've got the wrong person and they're going to get me killed because they won't admit it." With no knowledge of weapons or magic, can she save the Narentans and find her way home?

A superb collection of short science-fiction tales by this genre's contemporary, and emerging, masters. Alien communications are deciphered as Earth is destroyed in "Last Contact" by Stephen Baxter. A girl auto-asphyxiates to communicate with another world in Elizabeth Bear's "The Something Dreaming Game". And more....