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CX Leaders is a podcast from the Customer Xperience Alliance. It is hosted by technology and CX writer, Mark Hillary who is also well known to the CX community for his CX Files podcast. The Customer Xperience Alliance is based in the UK. We're a vibrant community of voices shaping the future of customer experience. Our goal is to connect a dynamic network of CX professionals across various industries, including our BPO and Technology Partners. With a free membership for brands, we offer the perfect space to share ideas, innovate, and advance the world of CX together with our partners. Our ...

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.