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Obsessão pelo cliente é uma análise interna da Amazon sobre sua cultura, liderança, práticas internas e um guia de lições e técnicas que você pode aplicar à sua própria empresa e carreira a partir de agora! Neste audiolivro, dois executivos da Amazon revelam os princípios e práticas que impulsionaram o sucesso de uma das empresas mais extraordinárias que o mundo já conheceu.

Discover how to overcome conflicts with confidence and grace… and regain your peace of mind. Have you seen simple misunderstandings escalate into full-blown conflicts? Do you revisit conflicts in your head, thinking of better responses? Are your personal and professional relationships straining because of your conflicts? If you answered yes to the above questions, you are in the right place.

50 Things to Know About Modern Manners offers advice on how to behave in 10 different situations. Based on knowledge from etiquette professionals, when you display proper manners and have good etiquette, people will genuinely like you and want to spend time with you. You'll discover tips and tricks that you can do in order for you to accomplish your goal of becoming one of the most likeable people in your circle of friends.

"Rules of Civility & Decent Behavior in Company and Conversation" presents a compilation of guidelines and principles on etiquette and manners that were handwritten by George Washington. This collection offers a fascinating insight into the social norms and expectations of the 18th century.

How do you maintain a family-friendly office without discriminating against singles? What’s the difference between showing romantic interest and sexual harassment? Which colleagues should be invited to family weddings? When should you be unavailable, at or away from work? Don’t convene a focus group or appeal to Human Resources - consult Miss Manners! With wit and wisdom, Miss Manners restores civility, guiding you around your coworker’s messy cubicle, past your overly prying boss, around the bridal shower for the new temp, and through tedious staff meetings.

Malaysia presents visitors with an exciting and fascinating medley of cultures—Malay, Chinese, Indian, Arab, Eurasian, Dayak, and Aboriginal. Though very much a modern nation state, its diverse communities retain a considerable amount of their unique heritage and, in its customs, religions, festivals, costume, cuisine, languages, and architecture, Malaysian society perfectly illustrates the virtues of a vibrant pluralism.

Do you want to know how to handle the difficult person in your life? Have you ever wondered why some people just drive you crazy and what you can do about it? Would you like to learn strategies to deal with difficult people and control yourself in conflict? How to Deal with Difficult People teaches you about common difficult personalities. Then it gives you strategies for how to handle each of these personality types, whether in your family or at work. You'll also learn how to handle your own emotions and stress levels, so you can handle these difficult people.

From #1 Top New Release author Ryan Brancheau comes a practical and honest look at what it really takes to succeed in sales, leadership, and business. Success is not reserved for the most talented. It belongs to the people willing to stay in the fight, build trust, keep learning, and keep showing up when it gets hard. Memoirs of a Mediocre Salesman challenges the idea that greatness belongs only to the smartest person in the room. It doesn’t. It belongs to the people willing to outwork, outlast, and stay committed when others stop.

In his best-selling book What’s Your Moonshot? global speaker and trend specialist John Sanei explained how the world is changing exponentially, and asked: How big is your thinking? In his follow-up, Magnetiize, he expands on these ideas, challenging business leaders, employees and individuals to become future-ready, and asks: How conscious is your thinking?

Based on comprehensive research, including gathering and analyzing input from 48 intercultural experts and her own personal and professional experience, Global Cultural Interplay introduces Osnat Lautman’s innovative TCAP™ Model consisting of four spectrums that form the foundation of an informed global mindset: Trust, Communication, Authority, and Process. Made to elevate your multicultural business approach in theory and practice, Lautman presents dozens of countries' positions on the four spectrums, illustrating and intertwining them with experts’ stories and advice.

You weren’t born to stay quiet. You were born to speak with grace and power.67% of women admit they’ve held back their voice in a moment that truly mattered — and still regret it. Nearly 7 in 10 stay silent at work, even when they have something important to say. If that’s you, this isn’t just a book. It’s your turning point. Pearl of Grace is a transformative guide for covertly shy, quiet, or introverted women who’ve learned to stay silent to avoid conflict, rejection, or being “too much.

In «Bestes Leben» lädt Psychologin und Coach Romana Sindelar Lackermeier dich ein, dir eine neue Realität zu erschaffen. Das Besondere dieses Buches ist seine interaktive Aufmachung. Dadurch hast du die Möglichkeit, dich selbst zu coachen, ganz ohne teuren Coach. Es ist eine neue Form der Selbstermächtigung und Selbstbildung ganz im Sinne des neuen Zeitalters. Sämtliche Übungsgrafiken, Meditationen und Zitate des Buches sind im Buch oder an dessen Ende verlinkt. Du kannst sie dir ausdrucken, aufhängen oder die Übungen und Meditationen wiederholen, ganz wie du magst.

Learn the secrets of success from a top Sony Pictures, DreamWorks Studios, and Film District Executive. The secrets of a Hollywood trailblazer & How They Can Help You Win The Game! It’s no secret that Corporate Culture is a ruthless world that takes no prisoners. Now add on that you’re a woman of color in a male-dominated space. Baby, that deck is stacked against you.

Culture Smart! guides provide travelers with vital information about the values and attitudes of the people they will meet, and practical advice on how to make the most of their time abroad. Travelers to Poland in particular, a country in transition from its Communist past, need to be open-minded and well-informed.

When slighted, misunderstood, cut-in-front-of, annoyed, taken advantage of, or treated rudely, most people avoid their bosses, ignore co-workers, change hairdressers, complain to friends, shout and pound their fists. They often miss the most positive, effective alternative of all: confronting positively. Now, for everyone who was never taught, or never realized, that between "bully" and "wimp" is a range of behavior that is positive, dignified, and effective for dealing with life's bothersome situations.

Penguin presents the audiobook edition of Reach written and read by Andy Molinsky. Is it easy for you to deliver bad news? Do you look forward to speaking in public? Do you enjoy networking? If you answered no to any of these questions, Reach can help. What often sets successful people apart is...

The purpose of this book is to develop a plan for your successful transition from incarceration to living a full and productive life post-release. Ideally, the process of getting ready for the transition starts six months prior to your release. The ideal structure is for you to have a mentor and go through this program every week while still in prison and twelve weeks post-incarceration.

In this book, Greer addresses the impending historic wealth transfer in the US and offers fundraisers concrete steps to reverse declining donations. Drawing from her extensive experience and research, she provides actionable strategies for nonprofits to identify, retain, and increase financial supporters. THE ESSENTIAL FUNDRAISER'S HANDBOOK is both a critique and a roadmap for achieving long-term sustainability in the nonprofit sector.

‘Smart, practical advice for anyone looking to do good and do well.’ - Reid Hoffman, co-founder of Linkedin and author of Blitzscaling Silicon Valley expert and General Counsel of Airbnb, Robert Chesnut shows that companies that do not think seriously about a crucial element of corporate...

What's stopping you from asking for a raise right now? If you're like most people, it's fear - fear of failure, fear of rejection, fear of losing your job, or simply fear of the negotiation process. But what if you knew you could not lose? In Fifty Grades of Pay, author B. G. Knoll takes you through a no-fail system for getting the salary you deserve.