Showing titles in Business Communication

A crash course in managing productive, successful, and happy employees! Effective employee management is imperative to a business’s success, but all too often management books turn the important details of best practices into tedious reading that would put even a CEO to sleep. Management 101...

Tired of feeling misunderstood and unable to connect with people on a deeper level? Struggling to navigate social interactions and build meaningful relationships? If so, this guide is your ultimate key to unlocking the secrets of human connection and achieving personal and professional success. Master the art of reading people like a book: Uncover the subtle cues of body language, facial expressions, and tone of voice to gain a profound understanding of others' thoughts, emotions, and intentions.

Wall Street Journal and BusinessWeek best-selling author and leader of one of America's top sales training companies, Todd Duncan reveals the 10 most deadly mistakes salespeople make, and offers insight on how to avoid them. Duncan addresses the catastrophic mistakes that are commonly made, such as selling your product before knowing your customer or making unplanned calls on unknown customers, with clarity and directness.

Smart casual? Close of play? Endless water-cooler discussions about the weather? Non-autistic adults can behave in baffling ways - and never more so in the maze of unwritten social rules, jargon and ritual that is your average day at the office. Luckily, Maura and Debby (office code cracker extraordinaires) have gone undercover in 'typical' offices for decades to pull together the ultimate survival guide for the autistic employee.

Who’s Renting Who? isn’t a book about real estate. It’s a book about leverage, responsibility, and the moment reality replaces assumptions. Every agreement, whether it’s a lease, a job, a relationship, or an unspoken expectation, answers one quiet question: Who actually holds the power here? Through direct observation, lived experience, and plain-spoken reflection, Lucas Warren Howard explores what happens when accountability is ignored, expectations are never clarified, and people confuse intention with structure.

Nationally recognized self-esteem and communication expert S. Renee Smith distills what she’s learned and taught about assertiveness over the past 20 years into five easy-to-follow steps. Built on her successful engagement with hundreds of organizations and individual clients, S. Renee has curated this actionable five-step how-to guide that will help you see the value of what you have to say - and gain the confidence to say it.

Listening might seem like the easiest thing in the world to do. But most people retain only a fraction of what they hear, resulting in miscommunications and lost opportunities. When you actively listen, you learn to gather perspectives, bridge differences, and resolve problems. Absorbing what a person is saying, thinking, and feeling sets the stage for dramatically improved relationships and increased professional success.

You can’t control what happens to you, but you can control how you respond and that changes everything. Life doesn’t slow down. Pressure shows up. Emotions flare. Challenges hit without warning. In those moments, the difference between success and regret often comes down to one thing: your response. In The R Factor®, Heather Verity reveals a simple truth: Event + Response = Outcome. You do not control the event, but you always control the response. This book is not about motivation, positive thinking, or quick fixes.

Do you ever find yourself stumbling over your words in crucial meetings, wishing you could communicate with the confidence and clarity of a true leader? Imagine walking into every interaction knowing what to say, commanding attention effortlessly. Introducing Communicate Like a Leader, a groundbreaking guide by expert Alex M. Thorn. This comprehensive book provides a roadmap for mastering workplace communication. Through real-life examples, practical tips, and actionable strategies, you'll navigate complex professional interactions with ease and impact.

Do you hate networking? Do you want to learn how to network more effectively in less time? Networking Effectively: How to Build Your Network for Career Success shows you how fast and easy it is to build a quality network that will benefit you many times throughout your career.

There has never been a better time to build an audience around your idea or product. But with so many people and companies clamoring for attention, it's also more challenging than ever to do work that deeply resonates with the marketplace and creates true and lasting impact.

In the book Declutter Your Inbox, you will get a nine-step plan that helps clear the email clutter--no matter how many messages you receive on a daily basis. If you are someone who only spends 20 minutes managing email, the tips in this book will cut that time in half. On the other hand, if you are a high-powered executive who spends as much as three to four hours per day managing email, this book will help you discover a number of high-leverage habits that will increase your productivity.

Today everyone—whether they know it or not—is in the emotional transportation business. More and more, success is won by creating compelling stories that have the power to move partners, shareholders, customers, and employees to action. Simply put, if you can’t tell it, you can’t sell it...

Meeting strangers at a party, alone in the elevator with the CEO, declining a second date because the first was a disaster - social situations apply a lot of pressure to do and say the right thing. 50 Essential Etiquette Lessons shows you the best way to approach these common challenges with confidence and ease. Never mind putting your pinkies up when you drink tea - this guide is packed with modern examples of how to handle any sticky situation.

Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!

There's an overlooked but critical scientific fact that every marketing professional needs to know: Many decisions start with attention, and it's your job to grab the attention of every prospective customer as effectively as possible. But in this increasingly fast-paced, busy, and noisy world, how do you capture people's attention, much less persuade them?

With the first edition of Breaking Bad News, Jeff Hahn created an essential guide for surviving the first crucial hours of a reputation crisis. He synthesized thirty years of crisis communication experience into one model, helping brands navigate uncharted territory with tools proven to work whenever unexpected situations, malicious events, or head-scratching screw-ups threaten a reputation.

Imagine walking up to a stranger on the subway and asking them for their seat. What about asking a random person on the street if you could borrow their phone? If the idea makes you squeamish, you're not alone - social psychologists have found that doing these very things makes most of us almost unbearably uncomfortable. But here's the funny thing: even though we hate to ask for help, most people are wired to be helpful. And that's a good thing, because every day in the modern, uber-collaborative workplace, we all need to know when and how to call in the cavalry.

In a world where AI-generated content floods every platform, authentic human connection has never been more valuable. Story Intelligence shows you how to bridge the gap between artificial intelligence and powerful human stories. Award-winning communications strategist Gabrielle Dolan shares a...

A good business developer, prospector and networker knows how to create a positive connection with the people they meet. They are the catalyst that creates a chemical reaction between strangers, and they know how to convert these opportunities into new business. Louisa Clarke and David Kean have spent their careers catalysing strangers into contacts and converting contacts into clients - and even into friends.