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In a crisis that forces us to manage at a distance, how can you still get results? This quick read (updated 2nd edition) shows you how to build trust remotely, collaborate and negotiate effectively, prevent costly culture clashes, and get the job done across borders. Flying blind with customers...

Every workplace conversation just got easier. Whether you're navigating passive-aggressive coworkers, coaching underperforming employees, or surviving another pointless meeting, this 2-in-1 bundle gives you the exact phrases you need.

No one wants to go into a tenuous situation blind and fumbling for words. Rather than shy away from a difficult situation or conversation, The Conflict Resolution Phrase Book, is the ideal resource to help anyone prepare for and prevail in these situations. Some situations are unpredictable, and you can't plan for every conversation, but having the right words on hand empowers you to stand up to conflict rather than run from it. The more you practice confronting and even embracing conflict, the stronger that habit will become.

We can see the injustice and inequality in our lives and in the world. We are ready to rise up. But how, exactly, do we do this? How does one reconcile? What we need is a clear sense of direction. Based on her extensive consulting experience with churches, colleges and organizations, Rev. Dr...

Follow along as Dr. Liker explains the Lean Leadership Development Model (LLDM) and how it aligns with the accepted principles of operational excellence. Learn about the behaviors required to sustain it long term, and understand how leadership must walk the talk of "True North".