Tired of boardrooms and classrooms packed with AV tech no one uses? Independent AV consultants David Allara and Jonathan Cuthbertson break down the three root causes of low user uptake—and the tactics that get people pressing “Start” with confidence.

Key take-aways
• Simplicity beats features—prune “Starship Enterprise” panels to one touch (or none)
• Tech must serve a goal—align AV design with real business outcomes, not shiny objects
• Scenario-based training—day-in-the-life practice crushes manuals
• Change-management check-ins—build emotional buy-in early

Quick hits
• Walk-in friction drops 40 % when steps are minimised
• Workflow-anchored training slashes help-desk tickets
• Change-management loops cut resistance before go-live

Contact konnectus TODAY to:

• Book a free 30-min scoping call → https://www.konnectus.com.au/contact-us-konnectus/
• Watch our free AV Health-Check video → https://youtu.be/XMHccVVjsTc
• Email your AV question → contactus@konnectus.com.au

In this episode of The Tech Simple Podcast, we sit down with Pujan Doshi-Dowsett, the Product Owner for meeting spaces and video conferencing (VC) technology at IAG, one of the largest insurance groups. Pujan shares invaluable insights from a client-side perspective on gathering the correct end-user needs and requirements for AV solutions in a business setting. He dives deep into the critical questions stakeholders should consider: What role does VC play in the organization? How important is hybrid work? How capable is the support team for AV systems? These questions form the bedrock of understanding and developing a clear profile of the client to avoid costly guesswork.

Pujan emphasizes the importance of extracting true needs from three main user groups: everyday AV users, executive leadership, and IT and operations support teams. Together we discuss the often-competing needs of these groups and how to prioritize them to come up with an AV tech stack that satisfies everyone. From the support team’s desire for uniformity and minimal issues to end users’ need for customization and flexibility, and executive leadership's alignment with major technology partners and hybrid work strategies, the key is finding the right balance tailored to each organization.

We also delve into the significance of needs assessment as the foundation of the entire process. Pujan highlights the importance of ongoing communication channels with various user groups, especially in large organizations with diverse needs. Finally, we explore the integration of AV technology with physical spaces, emphasizing the need for standards in lighting, acoustics, and furniture to create an optimal meeting environment. Tune in to learn how to navigate the complex landscape of AV and VC technology in large organizations.

Contact konnectus TODAY to:

• Book a free 30-min scoping call → https://www.konnectus.com.au/contact-us-konnectus/
• Watch our free AV Health-Check video → https://youtu.be/XMHccVVjsTc
• Email your AV question → contactus@konnectus.com.au

In this episode of the Tech Simple podcast, David and Jonathan are joined by Andrew Squillacioti of Concept AV. They discuss the importance of setting up IT networks correctly before implementing audiovisual systems in workplaces, meeting rooms, and collaboration spaces. They highlight the significance of network compatibility, bandwidth requirements, quality of service, and firewall and security settings in ensuring smooth AV system deployment. The episode emphasizes the need for proper IP addressing and DHCP configuration, port forwarding, network segmentation, and VPN configuration to optimize AV system functionality and support remote access by AV support teams.

Listen to gain insights into the process of firmware updates for AV devices, network monitoring for troubleshooting, and advice on conducting a network readiness check for AV solutions. The hosts share real-life examples and success stories from their experiences, demonstrating the benefits of proactive network setup and maintenance for seamless AV system performance. Engaging in a ten-point checklist discussion, they provide practical tips for addressing network issues and ensuring a robust IT infrastructure to support AV requirements.

Tune in and learn about the challenges of AV system deployment, the benefits of network optimization, and the importance of collaboration between AV integrators and IT departments. The episode offers valuable information on network configuration, security measures, and remote support tools essential for delivering efficient and effective audiovisual solutions in various workplace environments. You will also gain a deeper understanding of best practices for IT network setup and how it impacts the successful implementation of AV systems for enhanced user experiences and operational efficiency.

Contact konnectus TODAY to:

• Book a free 30-min scoping call → https://www.konnectus.com.au/contact-us-konnectus/
• Watch our free AV Health-Check video → https://youtu.be/XMHccVVjsTc
• Email your AV question → contactus@konnectus.com.au