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  • Ep 229| Maximizing Your Nonprofit Training Impact

    Ep 229| Maximizing Your Nonprofit Training Impact
    5 Nov 2026

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    The course is finished, and the conference notes are full. Then year-end fundraising takes over, and the best idea never leaves the folder.

    Jena Lynch sits down with Daniel Francavilla, founder of The Good Growth Company and a Donorbox Ambassador, to talk about making nonprofit training stick.
    Daniel shares a simple four-step loop that moves learning out of one person’s notes and into the whole team’s habits.     He also makes the case for a 20-minute meeting you can hold with your team this week.

    A practical listen for any team planning 2027 while Giving Season is in full swing.

    What You’ll Learn

    • How to decide which training deserves your team’s time
    • Daniel’s simple filter for what to learn now and what can wait
    • Why teams don’t know what they don’t know, and how to find the gaps anyway
    • Why conference takeaways stall at the leadership level and how to break the bottleneck
    • Daniel’s four-step loop for sharing what one person learns with the whole team
    • How a year-end campaign debrief can set your 2027 training priorities
    • The 20-minute meeting to book with your team this week

    More About Daniel

    Daniel Francavilla founded The Good Growth Company in 2023 to help nonprofits train their teams and grow their mission. He teaches advertising and design at the post-secondary level and convenes sector leaders through the Together for Impact Summit in Toronto today! He is also a Donorbox Ambassador.

    Resources and Links

    • The Good Growth Company
    • Together for Impact Summit
    • Daniel Francavilla's Website
    • Daniel Francavilla on LinkedIn

    Jena Lynch, Head of Community Engagement at Donorbox, specializes in donor stewardship and retention, including peer-to-peer fundraising. She works closely with nonprofit teams to strengthen donor relationships and build practical systems for long-term growth. As anchor of The Nonprofit Podcast, she keeps strategy clear and practical.

    Chapters:
    00:00 - The Training Trap During Busy Seasons

    01:33 - Filtering Learning Priorities

    03:49 - The Capacity Triage: Immediate Needs vs. Long-Term Planning

    06:09 - How to Identify Real Organizational Skill Gaps

    12:27 - Why Training Stalls - Bottleneck Busters

    17:08 - The 4-Step Knowledge Loop

    19:14 - Debriefing Campaigns and Setting 2027 Priorities

    21:08 - Bridging the Responsible AI Training Gap

    23:10 - The 20-Minute Implementation Meeting

    25:11 - Sector Collaboration at the Together for Impact Summit

    Listener Survey

    We’re planning our 2027 content and want to ensure we’re delivering what you need to do more good - two quick questions. Your answers help shape future episodes…just click here.
    Completely anonymous and incredibly helpful - thank you!

    About Donorbox

    Donorbox is a trusted fundraising platform used by 100,000-plus organizations to raise more than $4 billion worldwide. Let us help you do more good!

    Enjoying the show? Subscribe for more practical fundraising strategies, leadership insights, and tools to help your nonprofit grow sustainably.

    The information provided in this series is for educational purposes only and does not constitute legal or financial advice. Please consult a professional advisor for specific guidance.


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  • Ep 228| Why Donors Leave Before Giving: The Science of Giving Pt. 2

    Ep 228| Why Donors Leave Before Giving: The Science of Giving Pt. 2
    29 Oct 2026

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    Your year-end campaign’s biggest barrier might not be the appeal letter. It might be your checkout. Jena Lynch and fundraising coach Britt Stockert run a 15-minute friction audit to protect donor conversion and stop supporters from walking away mid-gift.

    Run the full audit with your team. Download the free field guide here.

    Your turn to coach the show. Two quick taps, totally anonymous, here, so we can bring you more of what you need to know.

    In this episode:
    In Part 2 of the Science of Giving series, Jena and Britt walk through a 4-stage friction audit based on our field guide, Donorbox’s 10 Principles of Donor Conversion and Retention: The Science of Giving.
    Every December, donors land on giving pages ready to give, then hit a slow, cluttered form and walk away. Small, zero-cost tweaks to attention flow, mobile accessibility, form fields, and receipt timing can stop that drop-off before the busiest fundraising weeks arrive.

    Friction is what stops a donor who already wanted to give. It is the easiest and cheapest thing to fix, and the most commonly ignored.

    What You’ll Learn:

    • The mailer mistake: why long printed URLs quietly cost gifts, and the simple fix
    • The “kitchen sink” trap: how extra links and buttons pull attention away from the donate button
    • The 3-second speed test: how many mobile visitors a slow form loses before they read a word
    • The mobile checkout killers: why forced passwords and manual card entry lead to abandoned gifts
    • The “costume jewelry” rule: which fields to strip, and how many preset gift amounts to offer
    • The recurring sweet spot: why the confirmation screen is the best moment to secure a monthly donor
    • The 15-minute phone audit: how to test a giving flow on cell data before campaign traffic hits

    Chapters:
    00:00 - Why Are Donors Leaving Your Donation Page Without Giving?

    04:17 - Stage 1 (Attention): Why Are Long Links and Clutter Costing You Gifts?

    09:50 - Stage 2 (Accessibility): How Do You Protect In-Person and Mobile Donations?

    14:35 - Stage 3 (Checkout Friction): Why Do Extra Form Fields Feel Like Homework to Donors?

    21:10 - Stage 4 (Retention): How Do Fast Receipts and Monthly Asks Win Donors Back?

    26:15 - Action Step: How Do You Run a 15-Minute Friction Audit Before December?

    Jena Lynch is the Head of Community Engagement at Donorbox and host of The Nonprofit Podcast. She regularly coaches nonprofit leaders on donor stewardship and digital fundraising.

    Britt Stockert, CFRE, is a Fundraiser Coach at Donorbox with more than 20 years of experience in the nonprofit and public sectors, specializing in donor retention and board engagement.

    Donorbox is a trusted fundraising platform helping more than 100,000 organizations raise over $4 billion worldwide. Learn more at donorbox.org.

    Enjoying the show? Subscribe for more practical fundraising strategies, leadership insights, and tools to help your nonprofit grow sustainably.

    This episode is for educational purposes only and is not legal or financial advice. Please consult a professional advisor for guidance specific to your organization.


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  • Ep 227: Why Your Sold-Out Event Isn’t Hitting Your Fundraising Goal

    Ep 227: Why Your Sold-Out Event Isn’t Hitting Your Fundraising Goal
    22 Oct 2026
    Send us Fan MailA packed room isn't necessarily a fundraising strategy.If you’re already losing sleep over seating charts, guest counts, and selling every last ticket, take a breath. The event doesn't raise the money - relationships do. Here is what actually happens when you stop trying to fill the room and start building it. Cara Augspurger pulls back the curtain on a recent live fundraising event that didn't just meet a bold fundraising target…it more than doubled it.Cara breaks down the real-world mechanics behind what worked, moving past fundraising event theory into actionable strategies you can ‘steal’ immediately. From shifting your focus from ticket sales to relationship capacity, enhancing the advantages of trimming program clutter so your mission owns the room, and - the one that makes every fundraiser deeply uncomfortable - making bold stretch asks with confidence, this is your tactical cheat sheet to producing an event that delivers real, multi-year impact.What You'll Learn:Why ticket sales aren't a fundraising strategy: The critical difference between packing the room with bodies and filling it with donors who can actually give.The 3-column spreadsheet: A simple exercise to get your board and connectors inviting high-impact guests today.The "morning-after test": How to cut the fluff and keep your program focused. How to invite "stretch gifts": The no-pressure live ask framework that allows donors to give at higher levels.Multi-year pledges: How to confidently pitch gifts that fund your organization's future.The pre-written thank-you: Why and how an imperfect email within 24 hours beats a late recap.The event doesn't raise the money. The relationships do. The event gives those relationships a moment.Get to grips with planning your Year-End event with a quick refresh of Episode 222, digging into what may be missing from your strategy. Plus, download our event planning guide to keep you on track this Giving Season here. Chapters:00:00 - How Did We Double Our Fundraising Event Goal?01:45 - Can a Guest Speaker Overtake Your Nonprofit's Mission?02:50 - Why Is Building the Room Better Than Just Filling It?04:45 - Why Doesn't High Event Attendance Equal Fundraising Capacity?05:15 - How Do You Use a 3-Column Spreadsheet to Target Key Donors?05:55 - How Do You Ensure Your Mission Owns the Room?07:15 - How Do You Avoid the 47-Minute Program Trap?08:30 - What Is the "Morning-After Spouse Test" for Event Programs?09:18 - Why Should You Ask Event Guests for Stretch Gifts?10:45 - Are You Making the Giving Decision for Your Donors?11:45 - How Do You Say Big Numbers Out Loud and Handle the Silence?12:25 - Why Do Multi-Year Commitments Matter More Than One-Night Asks?13:10 - Why Does an Imperfect Thank-You Beat a Polished Recap?14:40 - Why Should You Write 80% of Your Thank-You Before the Event?15:20 - Do Events Actually Raise Money, or Do Relationships?16:25 - What Three Questions Should Drive Your Next Fundraising Event?Cara Augspurger, Ed.M., CFRE, is an experienced frontline fundraiser, Executive Director of Grace Care Center Foundation, and co-host of The Nonprofit Podcast. Bringing a boots-on-the-ground perspective to every conversation, Cara focuses on turning fundraising strategy into sustainable revenue and real-world community impact.If you enjoyed this episode, share it with another nonprofit leader, leave a review, or subscribe to the channel!Planning an upcoming event? Donorbox Events gives you seamless registration, attendee tracking, and automated guest communication to keep your community engaged from ticket purchase to follow-up. Learn more here. Donorbox is a trusted online and on-location fundraising platform that helps nonprofits raise more. With easy-to-use donation forms, powerful donor management tools, and features designed to grow recurring giving, we have helped 100,000-plus organizations process over $4 billion in donations worldwide.The information provided in this series is for educational purposes only and does not constitute legal or financial advice. Please consult with a professional advisor for specific guidance.Support the show
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  • Ep 226| The Science of Giving: Donor Confidence, Decoded

    Ep 226| The Science of Giving: Donor Confidence, Decoded
    15 Oct 2026
    Send us Fan MailWhy - and when - do donors actually trust your organization?Every gift is a decision, and every decision has mechanics. Donorbox has mapped them in a new field guide, 10 Principles of Donor Conversion and Retention: The Science of Giving. It draws on published research into why donors give and why they stop.In the first of two episodes that break down the mechanics of the giving decision, Jena Lynch and Britt Stockert talk us through the six principles that build donor confidence: transparency, credibility, congruence, security, impactful messaging, and reciprocation. Along the way, they unpack the changes the guide recommends nonprofits make before Giving Season.About half of first-time donors never make a second gift. The research suggests that’s rarely a marketing problem. It’s a design problem, and it’s fixable.The guide is built to be used, not just read. It closes with a ten-principle self-audit: one yes-or-no test per principle, to score before any campaign goes live. Every “no” marks a specific, fixable conversion loss. Each principle also comes with practical steps a fundraiser can complete without a developer.Each principle is grounded in behavioral science, from the goal gradient effect to the reciprocity norm, and brought to life with examples from Britt’s coaching. It’s practical listening for any fundraiser focused on donor conversion and retention heading into year-end.Download your FREE copy of Donorbox’s 10 Principles of Donor Conversion and Retention: The Science of Giving today, and run the self-audit before your campaign goes live. It’s a practical first step toward turning this Giving Season’s first-time donors into next year’s repeat supporters.So, what are we talking about?Donors rarely evaluate an organization consciously. Nobody sits on a donation page weighing credibility. But donors notice when something feels off, and they leave without explaining why.That makes donor confidence hard to measure and easy to lose. Each of the six confidence principles maps to a question donors are quietly asking, from “Where does my money actually go?” to “Did anyone notice that I gave?”Building donor confidence doesn’t require a complete overhaul. It starts with spotting the small things that make someone hesitate, and addressing them before Giving Season traffic arrives.Chapters00:00 - Why First-Time Donors Don’t Return01:54 - Defining Confidence vs. Friction04:09 - Principle 1: Transparency (Where the Money Goes)06:54 - The Goal Gradient Effect & Visible Progress07:56 - Principle 2: Credibility & Social Proof11:31 - Principle 3: Congruence & Consistent Branding16:01 - DonorBox Field Guide Overview16:25 - Principle 4: Payment Security & Loss Aversion19:10 - Principle 5: Impactful Messaging (Stories vs. Numbers)22:22 - The Identifiable Victim Effect23:37 - Principle 6: Reciprocation & Meaningful Thank-Yous26:58 - The Reciprocity Norm & Retention Impact29:01 - Key Takeaways & Next Steps for Giving SeasonAbout the HostsJena Lynch is Head of Community Engagement at Donorbox and anchor of The Nonprofit Podcast, a 2025 Silver Anthem Award winner. She speaks regularly to nonprofit audiences on donor stewardship and retention.Britt Stockert is a Fundraiser Coach at Donorbox with more than 20 years of public-sector experience. She coaches nonprofit teams one-on-one and serves on the board of an immigrant- and refugee-led nonprofit.About DonorboxDonorbox is a trusted online and on-location fundraising platform that helps nonprofits raise more. With easy-to-use donation forms, powerful donor management tools, and features designed to grow recurring giving, we have helped 100,000-plus organizations process over $4 billion in donations worldwide.Enjoying the show? Subscribe for more practical fundraising strategies, leadership insights, and tools to help your nonprofit grow sustainably.The information provided in this series is for educational purposes only and does not constitute legal or financial advice. Please consult with a professional advisor for specific guidance.Support the show
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  • Ep 225| DAF Donors Have Already Said Yes

    Ep 225| DAF Donors Have Already Said Yes
    8 Oct 2026

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    Happy DAF Day.
    Here's something to think about. Nearly one in four dollars of individual giving in the US now moves through donor advised funds, and DAF giving is growing 8X faster than everything else.

    Jena Lynch and Cara Augspurger get into who DAF donors really are (**Spoiler** not all are billionaires - most give under $1,000), why they tend to stay longer and give more, and where in the past these gifts have run into friction for donors and nonprofits alike.

    Then Jena shares what Donorbox launched today: DAFPay, powered by Chariot and built right into your Donorbox OmniGive donation form. It's available on the Pro and Premium tiers for US-registered 501(c)(3) organizations.

    See how Donorbox DAFPay works here

    New to DAFs? Download Episode 192, Cara’s DAF 101.

    In this episode:

    • What a donor-advised fund is, in plain terms, and why the decision to give has already been made
    • Who DAF donors really are, and why the “wealthy donors only” picture is wrong
    • Where DAF gifts can get stuck, for donors and for nonprofits
    • The receipting mistake that can turn into an IRS headache
    • How Donorbox DAFPay brings DAF giving onto your OmniGive donation form

    And if you’re ready for a deeper dive, here are links to the research reports and resources mentioned in the show:

    • Donorbox Pro and Premium plans
    • Episode 192: Cara’s DAF fundamentals episode
    • Chariot 2026 DAF Fundraising Report
    • Donor Advised Fund Research Collaborative
    • Donorbox

    Chapters:

    00:00 Introduction to DAF Day and the Growth of DAFs

    00:29 The Rise of Donor-Advised Funds in Giving

    01:20 Cara’s Perspective on DAF Trends

    02:28 Understanding What a DAF Is and How It Works

    03:20 Who Are DAF Donors and Why They Give

    05:03 Common Misconceptions About DAF Donors

    08:09 The Rapid Growth and Scale of DAFs

    09:37 How DAFs Distribute Funds Faster

    10:16 Donor Demographics and Giving Patterns

    12:14 Impact of DAFs on Donor Support and Giving Behavior

    13:59 The Challenges of Managing DAF Gifts for Nonprofits

    19:19 Making DAF Giving Easier: Chariot DAFPay on Donorbox

    22:37 Practical Steps for Nonprofits to Engage DAF Donors

    About Donorbox

    Donorbox is a trusted online and on-location fundraising platform that helps nonprofits raise more. With easy-to-use donation forms, powerful donor management tools, and features designed to grow recurring giving, we have helped 100,000-plus organizations process over $4 billion in donations worldwide.

    Learn more at donorbox.org.

    Jena Lynch is Head of Community Engagement at Donorbox and host of The Nonprofit Podcast. She speaks widely on donor relationships and fundraising at conferences, webinars, and on other shows.

    Cara Augspurger is a frontline fundraiser and co-host of The Nonprofit Podcast. She brings what she sees on the ground at her own organization to every conversation, and hosted Episode 192, our DAF 101, for first-timers.

    Enjoying the show?

    Subscribe for more practical fundraising strategies, leadership insights, and tools to help your nonprofit grow sustainably.

    This episode is for educational purposes only and is not legal or financial advice. Please consult a professional advisor for guidance specific to your organization.


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  • Ep 224| Last Year's Donors Are This Year's Opportunity

    Ep 224| Last Year's Donors Are This Year's Opportunity
    1 Oct 2026

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    You pulled the report. 1,800 people who gave last year haven't given a cent this year. And it's October.

    Cue Giving Season panic.

    Jena Lynch and Britt Stockert see it differently. Most of those lapsed donors didn't leave. They drifted.

    This episode is all about winning back LYBUNT donors (Last Year But Unfortunately Not This) before December 3 - no guilt trips. No "we miss you" emails.

    These donors already said yes once. That counts for a lot. Donors with a giving history come back 66% of the time. New donors come back just 24% of the time.

    And there's still time. Last year, December brought in 37% of nonprofits' online revenue.

    Britt shares the exact voicemail she'd leave a lapsed donor, and makes the case for skipping the ask in the first message (yes, even in October). Jena brings the gym membership comparison nobody wanted, but everybody needed.

    Got 30 minutes this week? Britt's action plan at the end is built for exactly that.

    What You'll Learn

    • Why and how "hasn't given yet" and "gone for good" are two very different lists
    • The unglamorous check that saves a lot of awkward emails
    • How to pick 30 personal calls from a list of 1,800 (hint: not by gift size)
    • Who in the organization should really be making those calls
    • What to do when a donor leaves you on read
    • How to ask in December without sounding like a final notice
    • The one thing every fundraiser should do on their phone today

    A LYBUNT report shows who hasn't given. It can't show why. Before assuming the worst, check the data. Then start a conversation. As Jena puts it, "You are a nonprofit fundraiser, you are not a debt collector."

    Chapters:

    00:00 That report you've been avoiding

    01:00 LYBUNT: the acronym Britt loves

    03:25 The 24% vs 66% gap

    04:09 Check before you reach out

    06:02 Bounced emails and the Promotions tab myth

    07:13 1,800 names, 30 phone calls

    08:01 The biggest gift isn't always the best relationship

    10:05 First touch: skip the ask

    10:47 The voicemail you should leave

    13:02 Ask a question, not for money

    16:04 When donors leave you on read

    17:03 Adjusting expectations

    18:08 The December ask that actually lands

    18:50 A nonprofit, not a debt collector

    21:02 Your 30-minute action plan

    Jena Lynch, Head of Community Engagement at Donorbox, and Britt Stockert, Fundraiser Coach at Donorbox, co-host this episode. Together, they bring hands-on experience helping nonprofits strengthen donor relationships and build fundraising systems that hold up under pressure...especially in Giving Season!

    Links Mentioned

    • M+R Benchmarks study
    • Ep 192| Donor-Advised Funds: What Fundraisers Need to Know Now with Cara Augspurger
    • Donorbox: donorbox.org

    About Donorbox
    Donorbox is a global fundraising platform trusted by 100,000+ nonprofits, with $4B+ raised worldwide.

    This podcast is for educational purposes only and is not legal or financial advice. Consult a professional advisor.





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  • Ep 223| Supporters to Fundraisers: Crowdfunding and Peer-to-Peer

    Ep 223| Supporters to Fundraisers: Crowdfunding and Peer-to-Peer
    24 Sep 2026

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    How far can one campaign travel this Giving Season?

    Further than your email list, if you set it up right.

    Today, Jena Lynch, Head of Community Engagement at Donorbox, shares how a crowdfunding campaign gives supporters a clear, specific goal to rally around, and how peer-to-peer fundraising turns that campaign into something supporters carry into their own networks…reaching people a nonprofit hasn't earned trust with yet.

    In this episode, Jena digs into:

    • What makes a crowdfunding campaign worth sharing, not just donating to
    • What a campaign page needs so a stranger understands it in seconds
    • Why a supporter's personal ask lands differently than a simple share
    • How to choose the first few supporters to invite as fundraisers
    • What to do with the year-end plan next week

    Start your Giving Season campaign
    Donorbox Crowdfunding gives supporters a page worth sharing, a goal meter, a live donor wall, and one-click sharing built in. Turn on Donorbox Peer-to-Peer and empower supporters to build their own pages, with every dollar automatically feeding the main goal. Launch in as little as 15 minutes: donorbox.org

    Get your downloadable guides now, packed with tips and strategy support, from the Donorbox library:
    Donation Page Design Guide - image sizes, logo dimensions, and copy tips
    Peer-to-Peer Fundraising 101 - campaign types, a launch plan, and event ideas


    Chapters

    00:00 Welcome

    00:23 Why one campaign should outgrow the email list

    02:57 What makes a crowdfunding campaign worth sharing

    05:11 Building the crowdfunding page as home base

    07:25 From sharing to peer-to-peer fundraising

    08:23 Borrowed trust: Leveraging personal networks for outreach

    10:05 Choosing the first supporters to invite

    11:49 Setting up supporter pages on Donorbox

    12:30 Next week's to-do for Giving Season campaigns

    13:15 Resources and close

    Host
    Jena Lynch is Head of Community Engagement at Donorbox and anchor host of The Nonprofit Podcast.

    About Donorbox
    Donorbox is a global fundraising platform trusted by 100,000+ nonprofits, with $4B+ raised worldwide.

    This podcast is for educational purposes only and is not legal or financial advice. Consult a professional advisor.


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  • Episode 222| The Fundraising Moments Most Nonprofit Events Miss

    Episode 222| The Fundraising Moments Most Nonprofit Events Miss
    17 Sep 2026

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    Most nonprofit events open exactly one path to giving: the ticket.

    Jena Lynch and Britt Stockert map the fundraising moments most events miss, before doors open, during the event, after everyone goes home, and unpack how nonprofits can open more paths to giving - without extra work for their team.

    What You'll Learn

    • Why the ticket purchase is one of the best, and most frequently ignored, fundraising opportunities of the event life-cycle
    • What good ticket data actually looks like (knowing who to expect before your guests even walk in)
    • Where the most donation opportunities quietly slip away once the event is underway
    • Why one unified donor record beats three spreadsheets and a manual mail merge
    • The one friction point Britt says to fix first, before your very next event

    If you're deep into your year-end event planning, this one is for you!

    Engage attendees. Simplify giving. Grow your impact.
    Find out more about maximizing your events with the double-down power of Donorbox Dynamic Duo - from ticketing to post-event stewardship.
    You can:

    • Streamline ticket sales and collect donations from ticket buyers
    • Manage your event in one easy-to-track place
    • Check guests in with ease
    • Collect in-person, cashless donations with just a tap, dip, or swipe

    Chapters

    00:00 The Mindset Shift in Event Fundraising

    00:56 Welcome to The Nonprofit Podcast

    02:28 Capturing Generosity at Ticket Checkout

    04:08 Streamlining Table Registration & Payments

    06:00 Common In-Event Pitfalls to Avoid

    07:16 Eliminating Friction for Event Attendees

    08:52 Using Donorbox Live Kiosk & Offline Auto-Sync

    11:00 Post-Event Data Integration & Donor Segmentation

    12:55 Timely Stewardship and Follow-Up Emails

    13:44 Practical Action Step for Your Next Event

    14:51 Closing Remarks & Resources


    Host Bios

    Jena Lynch, Head of Community Engagement at Donorbox, anchors The Nonprofit Podcast.

    Brittan Stockert, Fundraiser Coach at Donorbox, co-hosts The Nonprofit Podcast.

    Donorbox is a trusted fundraising platform used by more than 100,000 organizations worldwide, raising over $4 billion for nonprofit causes. Learn more at donorbox.org.

    Enjoying the show? Subscribe for more practical fundraising strategies, leadership insights, and tools to help your nonprofit grow sustainably.

    Disclaimer: This podcast is for educational purposes only and shouldn't be considered legal or financial advice. Please consult a professional advisor for guidance specific to your organization.


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