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Client communication can make or break even the best dermatology treatment plan...

In this episode of The Derm Vet Podcast, I answer a listener's question about improving cytology skills in veterinary practice before diving into one of the most valuable communication frameworks I've found for challenging client interactions: The 5 E's.

Whether you're discussing chronic allergies, recurrent skin infections, or complex treatment plans, frustrated clients are inevitable. The key is knowing how to navigate those conversations with confidence!

Watch The Episode: https://www.youtube.com/@thedermvet3932
Follow The Derm Vet Podcast: https://www.instagram.com/thedermvetpod/
Follow Me: https://www.instagram.com/thedermvet/

Timestamps
00:00 Intro
01:14 Itch Inquiry
03:10 The 5 E's in Dealing with Frustrated Clients
03:40 Empathize with the Client
05:47 Expectations
07:08 Expense
08:14 Effort
10:23 Encouragement
12:18 Summary/Outro

Send me a derm question or story through text or voicemail!

In this episode, I tackle some of the most common (and challenging) questions surrounding the diagnosis, treatment, and long-term management of canine otitis externa. From maintenance therapy protocols and cleaning strategies to biofilm management, chronic stenosis, ear cultures, and the role of AI-powered cytology, I share practical insights you can apply in everyday practice.

Watch The Episode: https://www.youtube.com/@thedermvet3932
Follow The Derm Vet Podcast: https://www.instagram.com/thedermvetpod/
Follow Me: https://www.instagram.com/thedermvet/

Timestamps
00:00 Intro
01:25 Itch Inquiry: For maintenance therapy, do you suggest using a combination product weekly as maintenance?
04:30 What is your favorite product as a cleanser when the patient has biofilm?
06:51 How do tackle chronic stenosis?
09:12 What is your favorite maintenance cleaning product?
10:31 When dogs have recurrent otitis, how often do you suggest maintenance cleaning?
12:37 What do you think of the various AI cytology machines?
14:27 What is the usefulness of an ear culture for otitis externa?
16:15 What do you consider for broad spectrum treatment for otitis?
17:40 Besides ear flushing, what other treatments do you use for maintenance?
18:18 Outro

Send me a derm question or story through text or voicemail!

Can cats safely take Apoquel or Zenrelia? In this episode, we take a deep dive into the use of JAK inhibitors in feline dermatology, exploring the science behind atopic disease, practical treatment considerations, and the realities of off-label medication use in cats.

Watch The Episode: https://www.youtube.com/@thedermvet3932
Follow The Derm Vet Podcast: https://www.instagram.com/thedermvetpod/
Follow Me: https://www.instagram.com/thedermvet/

Timestamps
00:00 Intro
01:31 Itch Inquiry: Atopic Dogs and the pathophysiology
04:22 JAK Inhibitors and Cats
05:58 Using Apoquel with a Cat
08:58 Using Zenrelia with a Cat
10:53 Dosing These Medications in Cats
12:35 Lab Work Monitoring the Cats
14:02 The Risk
14:25 The Duration
15:40 Discussion of Off Label Use with Owners
16:58 Outro