Scottish Widows CEO Chira Barua joins the podcast like a whirlwind to share how he is driving forward the business - we dive into: Personal highlights of 2025 - including app numbers, trust pilot scores and earnings growth. We find about his most inspiring meeting of 2025 - a first glimpse of a Lloyds Investment AI Agent. How securing pension Lloyds scheme to Scottish Widows Master Trust delivers the biggest sandbox a CEO could hope for. Plans for 2026 - including a lot more from AI Agents, delivering more for families and closing the gender pensions and savings gap. We look at the difference between a public AI Agent versus an FCA Regulated agent and what it mean for savers.

Oh and we kick the whole thing off with searching for Tigers in India - it's a blast at pace with inimitable Chira Barua.

Discover how 2,500 customer‑facing colleagues, powered by cutting‑edge AI, are delivering exceptional support at the moments that matter most. With soaring Trustpilot scores and personalised, multilingual experiences, Robert Cochran is joined by Niamh Whelan and Scott Gunderson to share inspiring stories of service transformed.

AI is changing how people engage with pensions - whether they’re seeking advice, researching pensions schemes, or making workplace decisions. In our latest podcast Robert Cochran is joined by award winning expert Thomas Joy who explains what this means for advisers, employers, and members, and how pension schemes can stay ahead in a fast-moving world.