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In this episode of The Productivity Pulse, James, Sue, and Simon talk about recent project insights, ReSearch developments and team milestones and the 2027 Productivity Forum

The Self-Checkout Dilemma: The team examines the evolving role of self-checkouts in retail, the customer frustration caused when peak times cause queues, and how businesses can balance assisted checkouts with self-service tills

Risks in Advice-Led Retail: An exploration of why self-checkouts can undermine customer value in service-driven environments, alongside the growing complexity of front-end operations handling click-and-collect, refunds, and exchanges

Uncovering the "Why" with ReSearch: A deep dive into how pairing quantitative time-and-motion studies with in-depth employee interviews and interactive, post-it-driven workshops reveals why staff spend their time the way they do

Team Milestones & Upcoming Events: An update on achieving Cyber Essentials certification and details on the Productivity Forum scheduled for September 8, 2027, at the National Conference Centre in Birmingham

Resources:

Save the Date: Register now for the next Productivity Forum on September 8th, 2027, at the National Conference Centre, Birmingham

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