Curiosity separates good leaders from great ones. Are you asking the questions to truly understand how work gets done across your organisation?

Sue Thexton, Group Leader at Harris Computer is a seasoned business leader with decades of experience guiding teams and organisations across the UK, Europe, and beyond.

Sharing her insights on the power of curiosity in leadership, Sue explains how asking the right questions, observing processes, and learning from every situation can uncover opportunities for growth and improvement. She offers the practical advice you need to engage your teams, understand your customers, and approach challenges with an open mind.

Curiosity is a tool. Discover how you can use it to better understand your teams, your customers, and the opportunities that will take your leadership further.

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Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.

In this minisode, Richard Best, Director of Improvement at University Hospitals Plymouth NHS Trust, shares how standardising work across 42 admin teams unlocked not only financial savings but also happier teams, reduced stress, and faster patient outcomes.

Listen to the full episode here: https://pmi.co.uk/knowledge-hub/inside-nhs-leadership-driving-everyday-excellence/

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
• Follow us on LinkedIn

Welcome to our series of bite-sized episodes featuring favourite moments from the Leading for Business Excellence podcast series.

This minisode features Hayley Glasby-Ringham, Associate Partner at KPMG, as she shares how her organisation navigated a “Transformation with a capital T" - a full-scale, end-to-end change across processes, systems, and culture.

Listen to the full episode here: https://pmi.co.uk/knowledge-hub/leading-transformation-in-the-age-of-ai/

PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.
The Goals to Results Conference is back!
17th March 2026. Get your ticket here.


More from PMI:

• Dive into our Knowledge Hub for more tools, videos, and infographics
• Join us for a PMI LIVE Webinar
• Follow us on LinkedIn