In this episode of Just Covered, Wayne and Hazel celebrate 20 years of partnership with Mortgage Matters, joined by Amelia and Chris. Amelia, a mortgage and protection specialist, and Chris, mortgage services director, share how protection has become second nature in every client conversation.

In this episode, Amelia and Chris cover:

• Why protection should never be treated as an add-on to a mortgage, but part of the same conversation.
• How to make protection conversations feel human and honest, rather than a sales pitch.
• The retention reviews that catch changing client circumstances years after a mortgage completes.
• Real client stories, including hard-hitting claims, that show exactly why the conversation matters.

With two decades of partnership behind them, it's clear Amelia and Chris are building trust one honest conversation at a time.

Listen now.

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Ignite - Ignite | Mortgage Technology | Legal & General

In this episode of Just Covered, Wayne and Hazel catch up with Victoria Cable of Advanced Wealth Management, a partnership practice of St James's Place. Victoria shares her journey from admin assistant to qualified financial adviser, and how she's built trust with clients despite being one of the youngest in the room.

In this episode, Victoria covers:

• How starting out in a back-office role gave her a head start in understanding the full client journey.
• Meeting client scepticism about her age head-on, and turning it into a trust-building advantage.
• Why corporate education and financial literacy in schools are causes she's genuinely passionate about.
• Her take on AI's growing role in advice, and why long-term relationships are something no algorithm can replace.

It's a refreshingly honest look at building a career, and a client base, as a next-generation adviser.

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Ignite - Ignite | Mortgage Technology | Legal & General

In this episode of Just Covered, Wayne catches up with Hazel Johnston, returning to the podcast after a year of maternity leave. Hazel reflects on how becoming a parent has reshaped her perspective on advice, sharpened her focus, and deepened her commitment to championing women, and new parents of all genders, in the industry.

In this episode, Hazel covers:

• Why coming back to a high-pressure role after having a baby made her more focused and efficient, not less.
• Why championing female advisers, and giving new parents more grace, matters to the industry as a whole.
• How her team is upskilling on protection to give advisers one trusted source of expertise across pensions, annuities and protection.

With honesty and energy, it's clear Hazel is bringing fresh perspective back to the advice conversation and gearing up for a big year of change ahead.

Listen now!

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Ignite - Ignite | Mortgage Technology | Legal & General