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Fixed Ops Focus

Fixed Ops Focus

Yazan: Steve Shaw & Dave Rogers
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Welcome to the podcast that treats Fixed Operations like the profit powerhouse it actually is – no corporate fluff, no sugar-coating, no 45-minute intros about somebody’s childhood dog. If you’re tired of “best practices” that don’t practice and factory “recommendations” that starve your bottom line, pull up a chair. Dave and Steven are about to tell you how it really is – and exactly how to fix it.Copyright 2026 Fixed Ops Focus Economics
Bölümler
  • Episode 97 - A Hotel Janitor Did What Most Car Dealerships Can't

    Episode 97 - A Hotel Janitor Did What Most Car Dealerships Can't
    22 Oct 2026
    A hotel janitor in Las Vegas delivered better customer service than most car dealerships. Seriously! In this episode of Fixed Ops Focus, Dave Rogers shares an unexpected WOW moment at the Fontainebleau Hotel that raises a big question: Why are dealerships settling for customer service that's just “fine”? Steve Shaw also shares how a local CDJR dealership went above and beyond to resolve problems with his Jeep Wagoneer. Join Steve and Dave as they discuss what the automotive industry can learn from other businesses, why average service isn't good enough, and what it really takes to create an experience customers remember.
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    22 dk.
  • Episode 99 - My Uber Driver's Story Made Me Rethink Everything

    Episode 99 - My Uber Driver's Story Made Me Rethink Everything
    21 Oct 2026
    What started as a two-hour Uber ride from Dallas to Waco turned into a story Steve Shaw will never forget. Steve shares his driver's incredible journey from Cuba to the United States, including crossing the dangerous Darién Gap, and how that conversation changed his perspective on hard work and opportunity. Dave Rogers and Steve also discuss work ethic, dealership profitability, service pricing, and why sometimes the best lessons come from the most unexpected places. It's a different kind of Fixed Ops Focus episode, but one worth hearing.
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    23 dk.
  • Episode 98 - Can Triage Solve the Technician Shortage?

    Episode 98 - Can Triage Solve the Technician Shortage?
    21 Oct 2026
    Can triage help solve the technician shortage? On this episode of Fixed Ops Focus, Steve Shaw and Dave Rogers tackle one of the hottest topics in automotive service: triage. With skilled technicians harder to find, could a better triage process improve shop efficiency, make better use of experienced technicians, and create new career paths within the service department? Steve and Dave discuss why everyone is talking about triage, what it means for dealerships, and whether it could be part of the solution to one of the industry's biggest challenges. Is your dealership using triage, or are you still doing things the old-fashioned way?
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    20 dk.
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