Welcome back to another episode of AMC Connects!

This week, we're joined by Corrine Rauscher, DNP, FNP-BC, an exceptional primary care provider and family nurse practitioner who has been part of the Rome Health family for nine years. Corrine shares her journey from nursing into advanced practice, the strong family tradition of service that shaped her (including her role as Health and Safety Officer in the fire department), and the deep connection she feels to the Boonville community.

We also highlight a beautiful point of pride — a heartfelt call from a patient's son, Richard, who shared how the kindness, attentiveness, and excellent care his mother received (especially from Chanel in the Emergency Department and Dr. Martinez) made all the difference. Stories like these remind us why the work we do matters.

Plus, we're opening the mailbag with two questions we'd love your thoughts on: • What's the current "vibe" across the network from your lived experience? • Would you like to see a coffee shop (or improved coffee access) on the main campus?

Tune in, share your feedback, and don't forget to catch last week's episode featuring Louie in our Critical Care Unit if you missed it!

Join AnneMarie and Chuck on location for a special edition of AMC Connects as they tour Rome Health's new Intensive Care Unit with ICU Nurse Manager John "Louie" Hawkins.

In this episode, we step inside one of the brand-new bariatric ICU rooms and explore the features designed to improve patient care, staff workflow, and family experience:
• Spacious rooms built for care teams and equipment
• Ceiling lifts in every room to support early mobility
• Private patient bathrooms (a major upgrade from the previous unit)
• Comfortable family visiting areas with pull-out recliners
• Updated whiteboards for better communication and care coordination
• Hovermat systems at every bedside for safer, faster patient transfers

Louie shares how the new space has improved nurse retention, reduced injury risk, strengthened family involvement, and elevated the overall experience for patients and loved ones. We also touch on the broader master facility plan and the continued focus on delivering the best care right here at Rome Health.

Watch the full tour and hear the honest feedback from the team on the front lines of critical care.

In this episode of AMC Connects, Rome Health President & CEO AnneMarie Czyz (AMC) sits down with Chief Quality Officer Scott Burns for a focused update on quality, safety, and access at Rome Health.

Scott shares progress on the organization's big quality goals, including:

• CMS Star ratings and Leapfrog safety grades
• Readmission reduction efforts (virtual nursing and CDI work)
• Patient Safety Indicators (PSI) and hospital-acquired conditions
• Strong improvements in pressure injury prevention
• Sepsis and stroke program performance
• Infection prevention focus (including MRSA and C. diff opportunities)
• Frontline team engagement, evidence-based practice, and the goal of a restraint-free environment

You'll also hear about the power of understanding the "why" behind the work, the impact of everyday actions across every patient encounter, and how the entire organization continues to push toward safer, higher-quality care for the community.

As always, AMC invites your feedback—what's working, what you'd like to see more of, and whether you'd like AMC Connects to continue into 2027. Drop your thoughts in the comments or the mailbag!