#964 Matt Tomlinson: 🤖 AI vs. Automation: What MSPs Need to Get Right kapak görseli

#964 Matt Tomlinson: 🤖 AI vs. Automation: What MSPs Need to Get Right

#964 Matt Tomlinson: 🤖 AI vs. Automation: What MSPs Need to Get Right

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Send us Fan MailWhat happens when AI starts doing the repetitive work inside an MSP—but still cannot replace the human qualities customers sometimes need most?Matt Tomlinson, Senior Director of MSP Partnerships at Fixify, joins Joey Pinz for a wide-ranging conversation about AI, automation, sales, leadership, MSP operations, and the human side of technology.Matt has lived on both sides of the MSP/vendor relationship, and that experience shapes how he thinks about technology adoption. He argues that AI should take repetitive work off people’s plates rather than simply eliminate people. In Tier 1 support, that could give technicians more room to develop into higher-skilled roles. Matt Tomlinson-transcript Part …Matt also challenges one of technology’s most important questions: when is an automated outcome enough, and when does a customer genuinely need another human being? His answer comes back to empathy—something he believes remains part of what an MSP sells. Top 3 Highlights🤖 AI ≠ Automation: Why MSPs need to understand the difference.🧠 The human advantage: Where empathy still makes human involvement necessary.🎯 Sell outcomes, not features: Matt’s core sales philosophy is understanding what someone is actually trying to accomplish. --- Join us for enlightening discussions that spark growth and exploration. Hosted by Joey Pinz, this Discipline Conversations Podcast offers insights and inspiration. 🎧 Listen on Your Favorite Platforms: Spotify (Video): https://podcasters.spotify.com/pod/show/joeypinzApple: https://podcasts.apple.com/us/podcast/joey-pinz-discipline-conversations/id1583997438Spotify: https://open.spotify.com/show/69SFwY3XSwcw9qNvElAn10YouTube: https://www.youtube.com/c/JoeyPinzDisciplineConversations?sub_confirmation=1 🌐 Explore More: Website: https://www.joeypinz.comLink Tree: https://linktr.ee/joeypinzFollow on Social Media: @TheJoeyPinz (Instagram, Twitter (X), Facebook, TikTok, Minds, YouTube)Subscribe: https://joeypinzconversations.com/subscribe/ 🎵 Music by Tom Izzo: @wahlsinger https://tomizzomusic.com Would you like to Sponsor Joey Pinz? Get the prospectus here: www.joeypinz.com/sponsor 💡 Support the Podcast: • Subscribe: https://joeypinzconversations.com/subscribe/• Patreon: https://www.patreon.com/joeypinz • One-Time Payment: https://tinyurl.com/c6dx4hck Subscribe, follow, and rate with 5 stars if you enjoy these conversations. Connect with us across various platforms and don't forget to join our newsletter for updates! #Podcast #Conversations #PersonalGrowth #ThoughtLeadership #Mindfulness#SelfImprovement #LearningJourney #Motivation #ThoughtProvoking#KnowledgeSharing #LifeLessons #Interviews #Discipline #InspireChange #ListenAndLearn #MeaningfulDialogues #Empowerment #Curiosity#JoeyPinzChats #JoeyPinz #JoeyPinzDiscipline #JPC #JoeyPinnzConversations#PodMatch Want to be a guest on Joey Pinz Discipline Conversations? Send Joey Pinz a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/thejoeypinz Discipline. How does it play a role in your life? How does it drive your decisions? Do you have too much or too little? Every profession, hobby, or passion requires a level of discipline. I have used it in weight loss (+130 lbs.), family death, and found a +25 year business. Am I an expert? Absolutely not! Please join me, as I speak to interesting people and find out how discipline affects their career, life, goals, and decisions. Join me as I talk to interesting people in: #Health, #Fitness & #Wellness: #Business, #Technology & #Science: #Art & #Culture: Website: joeypinz.com All social media @TheJoeyPinz Do you wish to Sponsor? Get the prospectus here: www.joeypinz.com/sponsor Episode Links: https://www.linkedin.com/in/matttomlinsonsales/Don't stress! Get him a Volleybird golf gift box. Golf gift boxes full of gear, apparel, wellness he'd never find on his own Support the show
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