#962 Thread AI Service Unleashed 2026: Mark Alayev - 🤖 Why MSPs Must Rethink Their Business for AI kapak görseli

#962 Thread AI Service Unleashed 2026: Mark Alayev - 🤖 Why MSPs Must Rethink Their Business for AI

#962 Thread AI Service Unleashed 2026: Mark Alayev - 🤖 Why MSPs Must Rethink Their Business for AI

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 Send us Fan Mail🤖 What happens when the service desk that built your business starts becoming a commodity?Mark Alayev, CEO and founder of Thread, joins Joey Pinz to explore AI for MSPs, the future of managed services, and the leadership decisions that determine whether a company adapts or falls behind.Recorded at Thread’s Seattle event, this conversation moves from Mark’s family restaurant roots to his journey building Chat Genie into Thread. He explains why customer service remains central to his work—and why adopting an AI platform cannot compensate for undocumented processes or weak change management.Mark shares why MSPs should use AI internally before selling it to customers, how vertical specialization could shape their next chapter, and why he is reconsidering the role of traditional PSA software. He also discusses returning to the CEO role, protecting family weekends, and changing his mind after listening to customers.🔑 Top 3 Highlights:• Build capability before selling AI: Learn internally before promising results externally.• Document before automating: Clear processes give AI something useful to execute.• Lead through difficult choices: Put the right people in the right roles and say no when necessary.An honest conversation for MSP owners, entrepreneurs, and leaders navigating growth without losing their purpose.#MSP #AIForMSPs #Leadership #ManagedServices #BusinessGrowth --- Join us for enlightening discussions that spark growth and exploration. Hosted by Joey Pinz, this Discipline Conversations Podcast offers insights and inspiration. 🎧 Listen on Your Favorite Platforms: Spotify (Video): https://podcasters.spotify.com/pod/show/joeypinzApple: https://podcasts.apple.com/us/podcast/joey-pinz-discipline-conversations/id1583997438Spotify: https://open.spotify.com/show/69SFwY3XSwcw9qNvElAn10YouTube: https://www.youtube.com/c/JoeyPinzDisciplineConversations?sub_confirmation=1 🌐 Explore More: Website: https://www.joeypinz.comLink Tree: https://linktr.ee/joeypinzFollow on Social Media: @TheJoeyPinz (Instagram, Twitter (X), Facebook, TikTok, Minds, YouTube)Subscribe: https://joeypinzconversations.com/subscribe/ 🎵 Music by Tom Izzo: @wahlsinger https://tomizzomusic.com Would you like to Sponsor Joey Pinz? Get the prospectus here: www.joeypinz.com/sponsor 💡 Support the Podcast: • Subscribe: https://joeypinzconversations.com/subscribe/• Patreon: https://www.patreon.com/joeypinz • One-Time Payment: https://tinyurl.com/c6dx4hck Subscribe, follow, and rate with 5 stars if you enjoy these conversations. Connect with us across various platforms and don't forget to join our newsletter for updates! #Podcast #Conversations #PersonalGrowth #ThoughtLeadership #Mindfulness#SelfImprovement #LearningJourney #Motivation #ThoughtProvoking#KnowledgeSharing #LifeLessons #Interviews #Discipline #InspireChange #ListenAndLearn #MeaningfulDialogues #Empowerment #Curiosity#JoeyPinzChats #JoeyPinz #JoeyPinzDiscipline #JPC #JoeyPinnzConversations#PodMatch Want to be a guest on Joey Pinz Discipline Conversations? Send Joey Pinz a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/thejoeypinz Discipline. How does it play a role in your life? How does it drive your decisions? Do you have too much or too little? Every profession, hobby, or passion requires a level of discipline. I have used it in weight loss (+130 lbs.), family death, and found a +25 year business. Am I an expert? Absolutely not! Please join me, as I speak to interesting people and find out how discipline affects their career, life, goals, and decisions. Join me as I talk to interesting people in: #Health, #Fitness & #Wellness: #Business, #Technology & #Science: #Art & #Culture: Website: joeypinz.com All social media @TheJoeyPinz Do you wish to Sponsor? Get the prospectus here: www.joeypinz.com/sponsor Episode Links: https://www.linkedin.com/in/mark-alayev-a1194525/ Don't stress! Get him a Volleybird golf gift box. Golf gift boxes full of gear, apparel, wellness he'd never find on his own Support the show
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