Listen free for 30 days

Listen with a free trial

One credit a month, good for any title to download and keep.
Unlimited listening to the Plus Catalogue - thousands of select Audible Originals, podcasts and audiobooks.
Exclusive member-only deals.
No commitment - cancel anytime.
Buy Now for £13.19

Buy Now for £13.19

Pay using card ending in
By completing your purchase, you agree to Audible's Conditions of Use and authorise Audible to charge your designated card or any other card on file. Please see our Privacy Notice, Cookies Notice and Interest-based Ads Notice.


A part of "The Portable MBA" series, this program demonstrates how today's most successful companies are getting the most from their quality initiatives. Learn to integrate strategic quality and business planning to create one tactical process for your entire business.

©1994 Arnold Weimerskirch and Stephen George (P)1997, 2016 Dove Audio, Phoenix Books

What listeners say about Total Quality Management

Average customer ratings

Reviews - Please select the tabs below to change the source of reviews.