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Summary

The booming growth of machine learning and artificial intelligence (AI), like most transformational technologies, is both exciting and scary. It’s exciting to consider all the ways our lives may improve, from managing our calendars to making medical diagnoses, but it’s scary to consider the social and personal implications — and particularly the implications for our careers.

"The Rise of AI Makes Emotional Intelligence More Important" is from hbr.org, published on February 15, 2017.

©2016 by the President and Fellows of Harvard College, All Rights Reserved (P)2016 Audible, Inc.

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Reassurance for professionals and experts

Recognises functions that AI may take over or perform faster or more reliably so smart to consider the human unique characteristics that are valued and needed. This is emotional intelligence and will be difficult for AI to emulate. The "know-how" and "know-when" that experts possess may be emulated in time by AI, but will that be acceptable to end users?