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Summary

Stop being a passive listener and start being an active listener, using a dynamic program called CARESS. These 6 steps to effective listening were created by acclaimed lecturer and author Tony Alessandra. Alessandra is a marketing strategist, an applied behavioral scientist, and an expert in building business relationships guaranteed to last a lifetime.
(P) and ©1992 Alessandra & Associates

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  • Vernon
  • 18-03-05

poor audio makes it hard to apply the principles

I think the poor audio quality makes this NOT worth the $4. The content is fine and has some excellent points, but fighting your way thru the poor audio makes it very frustrating and your attention wavers. This lecture should be rerecorded with lecturer standing in one place in front of the mike - there is almost no audience participation so this should be doable.

5 people found this helpful